SmallsReviews of smalls.com

Smalls has exceeded my expectations! My diabetic cat loves the whitefish recipes!! He also loves the Giblet Treats! Thanks so much!

Cute little trio of the knitted “chimken” (we say in the cat community instead of “chicken”). Also the cats are loco for this food, they get wild when they hear the bag come out to refill their bowls like it’s a treat bag. I can barely get the scooper into the bowl because their chonky heads are in the way waiting to inhale it.

When I first got it, it did take a few days for my 2 boys to get used to it. They eat it all right up now. Personally I just leave it in the freezer I cut off what I know they're going to eat in a day or two and put in a baggie in the refrigerator. They love the dried food also. I usually mix the two together. My vet even looked at your site when I mentioned it. And he said yes it looks great.

The sample order was great, came in frozen. My first order after that came in thawed out. All the food packages were had free standing liquid. Worried about the quality of the food. I am will see how the next batch comes in.

**UPDATE** Revising this as I was able to get in touch with CS who helped me with my refund and cancellation, and offered me 25% off if and when I decide to try Smalls again. I still think I'll try other companies before I come back though -- too many logistical, CS, and UX challenges at the moment. They seem like a relatively new company, so hopefully they iron all this stuff out -- if you're gonna offer such a high-end product, you gotta have the customer experience to match! My cat really does love the food, and the branding is adorable. ORIGINAL REVIEW: My first full order arrived a week late. The six packages of fresh food are completely thawed out and room temperature, and will need to be thrown out. I have called, texted, and emailed customer support and no one is responding. There is no clear way to adjust the order or get a refund. And when I placed the order, I was forced to order a minimum amount of fresh food that is way more than I need for one small cat. Why can't I order items a la carte? Such a shame -- the products I got with my trial order were actually great, but literally everything else about this is such a headache (and an expensive headache at that) -- I will unfortunately be cancelling my subscription as soon I figure out how to.

We were very happy with smalls. The delivery and quality of food were excellent. Sadly, our cat is still being picky so we shall continue the journey. We would highly recommend the product and hope to recommend to other cat parents.

Smalls has been such a great experience for my kitty and I. Unfortunately, my kitty was suffering from illness after purchasing from a pet shop. After transitioning him into Smalls, his health has been exceptional! Personally, I do not prefer subscription based services. Although this brand is very new, I believe in them as they are very supportive and transparent for a start up. While it took my kitty almost a month to transition which was pretty frustrating, we haven't looked back and it was totally worth it.

My cats won’t eat the soft food. The freeze dried pellets make them vomit. Not for my cats.