SmallsReviews of smalls.com

I’m usually never the one to Karen on review sites when I’ve had a bad experience but this company has been awful to work with. My cats won’t even touch this food! Smalls lures customers in with an extremely discounted price on a trial while being very deceptive that future charges will cost $172 that’s non refundable before the product even ships! Customer care has been very unhelpful and slow with any kind of response.

Listen to all the bad reviews about this company. It’s true they are deceptive. First of all, while their customer service is responsive, it has to be because their website is so terrible. Most of the time, it doesn’t work properly and you have to ask customer service to do it. It took me a while to figure out the right amount for my kitten so I spent more than I expected month to month. When I finally did, I made sure to have an extra 2 bags as they recommended. But they decided, without giving notice to me, to switch out my cats food from chicken to turkey. This was such a risky move because I had no supply left to transition and I was leaving on vacation by the time I noticed the ingredients were turkey. When I emailed them, they said it was my fault for not reading the email, but it was buried in an email that I always get each time my email ships. They expect me to open the same email with the same subject title I get every month my order ships — when they should’ve changed the subject title to tell customers that the change is happening. This is deceptive and extremely inconsiderate to a cat’s health. They refused to provide me a refund upon request or ship me replacement. My cat has a very sensitive stomach and can’t just switch off like that. I’m still figuring out her food allergies and some cats are allergic to turkeys. I thought they were honest about their ingredients but I can’t trust a company with dishonest practices like this. Prior to this, I had Nom Nom Now and they were soo much better at measuring how much food your cat needed and obviously way better quality. Taste-wise, one of my other cats refused to eat Smalls food after about 2 months out of no where so I had to switch out it, and I was willing to stay with their company for my one other cat but not anymore with deceptive practices like this. I can’t trust their ingredients or the disrespectful way they go about switching out products without consent.

The food is very fresh and my cat liked it a lot. It smells like real food too; it doesn’t have that pungent cat food smell. By far the best part about this company is their customer service. They are very responsive and helpful.

The customer service is unparalleled at Smalls! I ordered the Sampler pack in early June and unfortunately FedEx was delayed by two days and we were in the middle of a heat wave so my tubes of food arrived thawed and dry ice gone. I texted the company and they replied very promptly with sincere apologies and scheduled a replacement shipment at no charge. Unfortunately, the second shipment arrived in record heat, also thawed. Proactively Smalls texted me to find out how the replacement box fared! I sent them photos and they were once again so sincere, offered to refund my money and try again in the fall or send me a third replacement. I am SO happy I tried again! The third sample box arrived with plenty of dry ice and all the tubes of meat frozen solid. Best part?! My 14 year old super finicky cat who will only eat pate formulas (no shreds for her!) ABSOLUTELY loved the food! Thank you Smalls for outstanding customer support and a great product!!

I am only on my second batch of Smalls. There was the trial and now this second, full order. My three cats are in the twelve to fourteen year range. For at least the last eight years they have been on indoor cat dry food only and free feeding. I will spare the details of this decision,except to say it was opinion related. The decision to change to Smalls was also opinion related. None of my three are overweight and none seem to have health issues. All that said my cats did not like Smalls, in the least, but they have never liked when i changed their food, "this is NOT catfood. We want the other stuff back. We won't eat it." I usually wait them out. I was thought, quite surprised; they love wet food, right? So, I did as suggested, sort of and mixed it with regular wet food. As I, little by little, mixed more and more Smalls, they are eating it. Oh, and I stopped the dry food, giving them instead an item from catfood cooler section. It look kibble like, but is wet food...kind of. I do leave it out for them after it has dried out and they eat it as they did kibble, but it is not the overbaked, food colored and fake scented kibble they were eating. Those are the food issues. The order issues are: unless I have to, I don't let companies debit my account, and I apparently didn't read the Smalls contract well enough. I had neglected to order more food, but when I went back to order, thinking," dangit! I should have done this a week ago!" I found the next order on its way in just the right time. I'm not happy to find them debiting my account, but I think I should have read the information better than I did..... oh....cats are at about one quarter store-bought to three- quarters Smalls; its working fine, with no problems I can see. Jessica Roberts/Powell

I don’t always write reviews but Smalls deserves it. I am incredibly sad that my new kitties are such picky eaters and refuse to eat Smalls wet food. I found out about Smalls from allaboutcats’s YouTube channel and thought I would invest in wholesome, healthy fresh cat food because 1) the fur babies deserve the best 2) I truly believe that you either pay for it (their health) now or you pay for it later. The process to sign up for a Smalls subscription box was super easy and they will even give your first box for free. They have a feature where you can pause the box or delay the delivery date and that was really helpful especially when I had too much food left over or if I was out of town. Their customer service is superb; they really try to problem solve with you and give you suggestions to try out to get your cat(s) accustomed to the new food. Since their main point of contact is through text messaging, I found contacting them extremely convenient and fast (I’m sorry but who checks their email outside of work?) I would be willing to give Smalls another go in the future but as of now, I can’t recommend them enough.

This is a healthy and quality product! Smelled just like fresh turkey! Customer Service was so kind and helpful!

I took a leap and ordered Smalls to see if it would help with my cats chronic dermatitis. He not only loves the food but his skin has completely cleared up after only one month. He also previously would occasionally throw up but has not done that either in over a month!