SmallsBig Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Gilson S.
I saw the ad and thought this was a good product and decided to try. My cat did not like the food at all, so I cancelled my account and received a txt message from their “cat concierge” confirming it. Yesterday I received another order and their explanation is: “Something triggered an order” and now they can’t refund me. But they are very sorry for the mistake. Beware of this scam
Katie B.
Everything thing is good other than the packaging, can be hard to open and gets messy after a few days. I wish they had reusable containers, even if sold separately to make storage easier. I use zip locks which get very messy and kind of gross because the food can squish around in them as the packaging does not reseal or anything.
Denise O.
Wonderful quick and thorough service. Love that a text gets their attention super fast. Glad that they are happy to work with their customers.
Kathryn Elise R.
My most recent shipment was delayed in the mail, and after the package was damaged in transit it was discarded. As I’m almost out of this food this was an emergency. My cats wake me up every day, and yowl for this food while hearing me to the fridge to get it for them. I contacted support and had a new shipment ordered for me same day. Fantastic support and food! Also my kitties with a bit of extra weight slimmed down on this food and their fur got glossier and way softer!
Concerned C.
These people are thieves and charlatans. Scary stuff. They pretend to be all adorable and cute and sweetie pie but as soon as you provide your credit card for a "trial" they slam you with their horrible food and bill you every 2-3 weeks for hundreds of dollars. Do NOT make the same mistake as thousands of others who fell for this scam did. They KNOW it is unethical to force people to opt-OUT of a service that they never consented to, or signed up for, rather than allow customers to exercise their own free will to CHOOSE to opt IN. This company is a tremendously greedy wolf in cat's clothing - contemptuous of human beings - fleecing them as quickly and efficiently they can.
SBA
I've used Smalls on and off for about 1 year and recently cancelled my subscription after customer service told me they cannot guarantee consistency in their food, which is a huge problem as all 3 of my cats stop eating when they change their food. Happened with me 5-6 times in the time I used them and had to throw away all the food, switch our cats to a different brand every time this happened. So they have 2 kitchens and both have different recipes for their chicken food, our cats only like food from the original kitchen and refuse to eat anything from the 2nd kitchen.
Mallory R.
The user experience, branding, customer experience team, and product are all exceptional. It's apparent that your entire team really takes the time to think through the design and success of the entire business. Couldn't be happier! :-)
Patience S.
This is the first time I've tried a human grade ood for for my cats (3) it's expensive, so I am now just feeding my overweight cat, which was truly my goal to begin with. He likes the beef, but refuses to eat the chicken, and turkey doesn't check his "like" box to begin with lol. And no reflection on Smals, because I realize the supply chain in the country right now stinks, you're out of beef. So, we're going to try the fish kibble, I wish there was a wet fish food. The texting for questions is great, it's been a quick response and has always answered and/or taken care of any issues I've had. The "change your box" section on the website does need work, I've tried it twice and it didn't change the order at all, and I'm pretty tech savvy, so it either isn't working or is a tad confusing lol.
