SmallsReviews of smalls.com

I thought I was buying a sample box to try Smalls for the first time, but they actually signed me up for an expensive montly subscription -- a surprise that I only noticed in my email after it was too late to cancel the first $115 box of unwanted cat food -- and Smalls made it VERY difficult to cancel the subscription. (VERY difficult.) My cat liked the food, but it comes in unpleasant plastic packages that ensure that your hands get gloppy and smelly. I couldn't figure out a good way to store the opened plastic bags in the fridge except for in another plastic bag, which meant getting your hands messy every time you feed the cat. I'm sure the food is good for the cat, but it's also expensive.

Bottom line; it's a bad product that is over hyped and uses our emotional love for cats to "force feed" them until they "get used to a new food". I can handle the over priced food for quality. I can manage a very high minimum order. Managing the freezer space (in order to meet the minimums) presents its challenges. What is not cool is that my cats (none of them "picky" eaters) would literally avoid this food unless we put on the suggested broth. Three months later and all they do is lick the broth and food goes untouched. After 3-4 days, they will eat but basically from hunger. I refuse to force my cat to eat just cause it's the only option for 3 months straight. When asked for suggestions from the Small's team, it's always an up-sale of "add this to your order to get them used to our food"> Definitely do no suggest

BEWARE!!!!!!!I signed up for the trial of cat food and my cat did not like it. Two weeks later I’m suddenly on getting another order. Clearly this is a scam… Horrible horrible company… they automatically sign you up for auto ship! When I received the email that said it already shipped I called immediately but they told me unfortunately there was no way for me to get my money back and they would cancel my future orders. I am contesting with my CreditCard company.

The company shorted me a package of cat food in one of my shipments. I sent their customer service team an email on 5/8/26 but did not receive a response. I sent a follow-up email on 5/22/26 and again, no response. I also sent them a text today (5/27/26) and am waiting a response. The customer service at this brand is beyond terrible. I will report them to the Better Business Bureau and will also cancel my account.

Their website is constantly glitching. Not saving changes. Had stopped ordering from them because of this and super steep prices and decided to give them a second chance. Updated my card information, website indicated changes saved successfully and processed my order. To my surprise I get a notification saying that my old card has been charged and Left me with $7.00 in my account and a utility bill that is coming out today. Customer Service agent proceeds to gaslight me and tell me that they clearly indicated that my card would be charged today. I tell them that ofc I know this AND THAT'S WHY I HAD UPDATED MY CARD AND MADE SURE CHANGES HAD BEEN SAVED. They tell me that no update had been made. I say, obviously, but that's not my fault because your website CLEARLY STATED THAT THEY HAD BEEN SAVED PRIOR TO ME PLACING THE ORDER AND THAT THIS HAS HAPPENED TO ME PREVIOUSLY WITH ORDERS AS WELL. Steep prices, terrible customer service. Don't recommend.

I tried to cancel everything and on their website wasn’t letting me create an account I text the number on the website as there’s no other way to communicate email or text so I let the person know I wanted to cancel they food trial was 30 dollars rounding off then they took 148.30 cents I never gave them permission then u try to go on website it kicks u out verbal by text I said cancel may 7, 2026 this is how they make money by scamming innocent people

This is a wonderful company! I had to text their line for support and they replied within minutes and have been so helpful and very kind. I’m excited for my kitties to try the food!

Be careful with Smalls Cat Food subscriptions. I ordered the initial trial because I wanted to try something healthier for my cats. Unfortunately neither of my cats would eat it, so I assumed that was the end of it. Today I suddenly got a notification that another shipment was being prepared for $138. I immediately emailed and texted them trying to cancel before it shipped — no response. I also tried calling the company, but the recording literally says the number does not receive calls. After reading other reviews, I realized they automatically enroll you into a subscription during the trial process. I also noticed they do not even have a Google business profile where customers can leave reviews. The food may work for some cats, but the subscription and customer service experience has been frustrating enough that I would not order again.