SmallsBig Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing3,851 approved reviews, newest moderated first
Patti O.
Tried the sampler and my 12 year old cat is loving Smalls. He has a very sensitive digestive system. So many other brands have not worked for him. We are now on our second month of Smalls and his chronic vomiting is under control. The company rushed his first order at my request when the sampler ran out. Great service. Love everything about this company.
Cameron E.
I ordered using Apple Pay, but my address did not have my apartment number. I reached out to customer service expecting them to be like most companies saying they cannot do anything about it. But to my surprise, they offered to do a one time exception and are sending me the same order as no charge with my updated address! That is huge to see especially since this is my first time ordering from them.
Mike S.
BUYER BEWARE!!! If you order their sample pack in order determine whether or not your cats will eat this food BE ADVISED that by ordering the sample pack, you AUTOMATICALLY agree to receive a weekly subscription and they will charge your credit card. If you call them on it they will bring to your attention that by ordering the sample pack you agreed to this because there's some buried small print in the lengtht "agreement" that mentions that by receiving the sample pack, you agree to this. That's a terrific tactic for them to scam customers and explains why they have so many negative ratings. Don't waste your money. Let them continue this practice and fail.
Nina
The company is not transparent about pricing. They rely heavily on acquiring new customers with a half-off discount and automatically enrolling buyers in a subscription. To make matters worse, the company recently increased their pricing by nearly 25% without any notice to their existing subscription holders. They did so in a very sneaky way. The standard unit price did not change, but the value of the bulk discount did. I was previously able to purchase 56 packets at a discounted rate of $2.83/packet which was the "best deal" they offered. Now the same "bulk discount" is $3.50/packet. This is nearly a 25% increase with no notice. Do not recommend.
Chuck C.
My cat is picky about change. Some foods upset her stomach as well. She took to the Smalls immediately. Gobbled it up. Now she follows me around and meows until I put it down for her. She seems to have more energy and a softer coat. It's been 2 months now. Still loves it. It's expensive but I will keep buying it.
Han
I love the flavor variety, options for add-ons, and efficient subscription service.
Constance
The food is great. The packing and shipping keeps everything very cold. We get the package when they say we’re going to get the package.
Adam T.
The cats love the food. I have a cat with sensitive digestion and he had no problems with Smalls. I also foster sick kitties who are very good at finding crushed pills in their food and not eating it. The Smalls was so good they ate it heartily even with crushed pills
