SmallsReviews of smalls.com

Everything I was told was wrong, the experience was horrid with customer service. The cats wouldn’t even eat the food.

My rep was really helpful and took care of my problem

My old picky cat actually loves this food. He wasn't crazy about all of the flavors but Smalls helped me adjust my order so that he's happy with every meal. Love that it arrives when I need it so that it doesn't take up too much room in my freezer.

My last order came all thawed out. I had such difficulty speaking with someone and handling this mishap I cancelled the subscription

Cats love the food!!!

When I needed to move my scheduled date for my first subscription scheduled, Smalls team assisted with my request so quickly, without any hassle or extra fees. I was so happy for their help.

My elderly mother in law used Smalls for almost a year and had nothing but issues. Their shipping department made consistent mistakes with her order and would take several days to respond. At one point they apologized with a blanket but never corrected their actual issues. Most recently they sent food that smelled rotten. Outreach was made but no one responded so weve cancelled. She wants to do what's best for her cats but a 75 year old shouldn't have to spend months arguing with a company about food while they send countless promotional texts. There are more affordable, less chaotic options available.

I ordered a sample of their cat food and texted them that my cats wouldn't eat it. Next thing I know, I get an email from them saying my "subscription" will arrive in two days. We must have exchanged 20 plus texts yet still I have not received a refund. DO NOT GIVE THEM YOUR CREDIT CARD. They will use it for more cat food purchases without your permission.