SmallsReviews of smalls.com

I have ordered 4-5 times with smalls. My cats decided to no longer want smalls catfood. Last week we tried to use their refund policy to refund our order. They told me I would receive $105. I received $28. Do not trust this company. They do not stick to their word.

I ordered the 30 day trial set. My cat didn’t like it. She’s not even that picky, she can eat any kind of food. Smalls also smells kind of funky. I followed all their suggestions of slowly introducing it, mixing it with hot water, broth, adding treats, etc. My cat only licks it and leaves the food dry like cement. It doesnt look appetizing at all. They told me that it takes time and I passed the 30 days and no longer qualify for the refund. It’s been 3 months now and my cat still doesn’t like it.

The food was fine. But, there is little to no customer service, just an online chat bot. I had trouble with my ship time. Every time I would change it to five weeks, they would change it back to three. Thought I had finally gotten that fixed, when a huge shipment showed at my house, unwanted. They refuse to work with me. I am ready to pack it all up and I have cancelled. EDIT: Smalls reread my emails and found the email where I complained of the trouble I was having changing 3 weeks to 5. They refunded my money and I have changed my overall rating to 5 stars.

I wasn’t going to write a review, but now, I am thinking it is important to, as I feel many people will not realize they are signed up for subscription, especially when they do the trial. Let me be clear, it is against the law to sign a person up for a subscription without their explicit consent. The content of the subscription needs to be clearly outlined. It did not. And, they kept the credit card data on file without consent. Uh oh Smalls. Luckily, I read people’s reviews and checked, and sure enough they have signed me up for a subscription. I am obviously not going to do business with a company that does not function with integrity, and quite frankly, not align with the law. Now, I am thinking of my mother who is older. Would she catch this? My mom is pretty savvy for 90 years old, but still, she may not catch this kind of deceit that unbeknownst that Smalls had signed her up for a subscription and kept her credit card on fall, all without her valid consent. So not only am I extremely disappointed with Smalls Business practices (which are not only unethical, they are illegal), but I feel for those who are getting duped by this unsavory practice of signing a person up for a subscription, which means you have kept their credit card on file without their consent. Watch out Smalls. A lawsuit will be coming your way. Maybe not from me, but definitely those who start to catch on.

The food is great the cats liked it mostly. It’s your bullshit “subscription” that I stopped feeding my cat your food. I will order food when I am ready to order food for my cats. Not when you decide to send me whatever the hell you want on a monthly basis that’s a bunch of bullshit. You’re not gonna stuff your product down my throat.

I have adopted a Siamese cat about three months ago. I looked into what was the best food I could feed her and Small was the best I was referred to. She absolutely can’t wait for her feeding time and she never leaves anything behind. She loves it. This is all I’m gonna use.

My cat loved this food. It was clean and had little to no smell. She was so happy to eat every day. She would twirl around the island waiting for the taste. I miss her so much.

I’d actually like to talk to someone on the phone not just through email