pamela M.
Customer service. Ease of website use
Customer service and ease of use of website. The food choices. My cats just started. They are extremely picky. But so far so good. They like the bird packets

Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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pamela M.
Customer service and ease of use of website. The food choices. My cats just started. They are extremely picky. But so far so good. They like the bird packets
Heidi A.
They are quick with answering any questions.
Cynthia C.
wouldn't let me cancel. had to get a new bank card
Response from SmallsApr 17, 2023
Hi Cynthia! Sorry that we're just getting back to you now, but it looks like our team spoke with you on April 4th and explained that your subscription was cancelled, and that you would not be charged for any additional orders besides the sampler you purchased. Sorry to hear you still ordered a new bank card though 😿 If we can help with any other matter, please let us know!
Jordan D.
Honestly, the only time I ever have to mess with my smalls subscription is when I have too much food for the cats and need to skip a delivery, and they make doing that easy as heck. Honestly, all I can ask for from a subscription service is that it's easy to manage without jumping through hoops and Smalls knocks it out of the park. On top of all of this, the cats absolutely love the food as well. I heartily recommend the service
CReece
Furry or not, we all love Smalls! I love the quality of the food (it isn't like other gross canned food!!) and our cats can't wait to eat. Not to mention the litter boxes aren't nearly as stinky. Love the delivery process. We're still trying to figure out the proper amount to order and portion size, but we'll get there. Thanks, Smalls! Good job!!!
Tina B.
My 14 yr old cat has always enjoyed his Smalls meals. Then when I, and others, pointed out that the packaging needed some improvement, they stepped up and fixed the problem. Happy Cat and Happy Cat Mom.
Christy H.
So expensive and nerve wracking wondering if fed ex will deliver on time or not. Prepare to lose 1/2 your freezer space. My cat likes the food, but it's like having your pet child addicted to illegal drugs. Expensive and nerve wracking for you. My chicken breast bill for the month is cheaper.
Keonna Q.
Our cats love Smalls cat food, they run to their bowls at feeding time and finish every time. We will continue to order as our budget allows.