SmallsReviews of smalls.com

The cat food is delivered in well-packaged container with dry ice. I appreciate the emails that arrive a week before cat food is shipped allowing for changes in order! Love the emails and text notifying me food has shipped with links to track package on delivery day! Excellent business model! Big fan!!

I found the food to be good or should I say Moose loved almost all of it. My concern is that it is suggested or required to get a much better price to have a standing order and I can’t really work with that. I mix it with some of my other food, so I can still give him a mixture since that works with my budget.

The food is great. But the packaging and delivery is constantly an issue - every single shipping. When I order broth, it’s jammed into an insulated soft-pack that is always torn and mangled when it arrives, spilling the insulation material everywhere and among the broth packets, at least one always has a broken seal. When I order food, the box always looks like the delivery people played football with it, and - for example - the last one was half soaked, torn open on one side, and four food packets were half-defrosted and nearly spilling out the hole in the box. If I hadn’t seen the delivery arrive, much of my food would have doubtless been ruined. This type of occurrence isn’t the exception - it’s absolutely normal. Again, I love the food, but delivery issues, if continued, will likely push me to a different company.

This is the ONLY food ive ever tried that NONE of my 3 cats would eat, heated, mixed, cold doesn't matter! Ok fine, ill just cancel... Yeah about that... This company ONLY deals through text or email and im about 99.99% sure its just an AI chat bot with zero incentive to help you! Its 2026 get a real customer service PHONE number and hire real people! The fact my cats wont eat your terrible "food" is quickly becoming a secondary reason for the 1 star rating!

Amazing team and amazing brand!! My cat has been thriving!! I sent my first package to the wrong address and they were so helpful and made sure I got my package to the right address!! 10/10 would highly recommend!!

Everything was fine at first. Some flavors my cats liked, and some they didn't. No big deal. I logged into my account to delay my next shipment because my freezer was completely full from my most recent order. Then, way before the date I had postponed it to, I received an email saying they were processing my payment and packing my next shipment. I immediately contacted Support and explained that this was incorrect. I asked them to check my account because I had delayed my next shipment weeks out since I was overstocked. This is where you need to be careful with these guys. Apparently, delaying your shipment does not automatically delay your payment. You have to extend the payment date separately. That's incredibly shady. I have never dealt with another subscription company that works this way. Every other subscription service I have used processes your payment when your delayed shipment is actually scheduled to ship. They would not correct it or stop the order. Since I have a paper trail of Support confirming that I delayed the shipment and contacted Support as soon as they started processing it, I will be disputing the charge with my bank.

I contacted the company immediately on receiving the order about a refund or how to return because neither of my cats would eat it. I was told that I would be refunded. They charged me once $72. and again $5.00. They refunded me $27.56. When I contacted them again and asked why I didn't get my full refund I was told that the only thing they refund is the price of the kit. I have a freezer with this food my cats wont eat, they wont refund me, nor take the product back. I told them I was NOT giving them a favorable review due to this! Be very careful if you want to try this and only order the KIT. For $76.00 all I got is a glass dish!

My cat, Albert, is not a great eater and was losing weight. He eats every speck of Smalls and has gained weight and is more active. The only draw back is he eats 1/3 rather than1/2 because he only weighs 7 pounds.