SmallsReviews of smalls.com

Explaining how to change over to Smalls from previous food. Also, your apparent care for customer experience. You should know that the only reason I ended my relationship with Smalls is because my cat died. She had diabetes and went into liver failure. I had to have her put down. However, thank you for helping me care for her...

I reached out to Smalls Customer Service because I had an unexpected emergency that required me to leave town for an entire month. My order was still showing as “Preparing” and had not yet shipped, so I contacted them as soon as I realized I would not be home to receive, unpack, and properly store the frozen food. I simply asked them to either cancel the order or postpone the delivery until I return home. Instead, I was told there was nothing they could do because they had already printed the shipping label. The order had already been charged to me $174 and despite explaining that I would be gone for an entire month and that no one would be home to bring the food inside or put it in the freezer, Smalls refused to cancel the order, postpone the shipment, or issue a refund. They apologized, but an apology does not solve the problem. I am now out $174 for food that I will not even be able to receive or use, and I have no idea what I am supposed to do when the package is delivered and left sitting outside my apartment door for an entire month. Obviously, the frozen food will spoil, potentially create a serious mess and odor, and ultimately be wasted. What makes this especially frustrating is that I contacted customer service BEFORE the order had shipped and specifically offered a reasonable solution: simply hold the order and send it once I return. I wasn't asking for anything unreasonable or trying to avoid paying for an order I wanted. I was dealing with an unexpected emergency and trying to prevent $174 worth of food from being knowingly left to spoil. I find this extremely unprofessional and unaccommodating. There should be a reasonable process for handling unexpected emergencies, especially when a customer gives advance notice and the order has not even shipped yet. I genuinely hope Smalls reconsiders this decision and provides a solution instead of knowingly sending frozen food to a home where they have been told nobody will be present for an entire month.

My kitties liked your Smalls food at first but never went back to their bowls to finish. I tried to ease in a little bit of food at a time but Vinny and Rexy just didn't want to taste it all. Im donating the extra cans of Smalls to a cat sanctuary close by. Thank you and carry on!

My delivery was damaged during shipping and could not be delivered by FedEx. Contacted the company and within 30 minutes they responded and shipped a replacement box. Great customer service!

Came packed well but my cat hates it. I tried but he is so picky.

Cat would not eat at all! Gave away.

What a great product and very professional team that manages it. We had a great experience using Smalls for our big guy (maine-coon) and would recommend this product to anyone who has the means to purchase. Delivery was swift and communication was great.

I ordered sampler pack not realizing it had to go in freezer or that expensive subscription it attached with it that would 148.00 ridiculous amount. I contacted them within 5 minutes of ordering sampler box and told them I live in senior apt I have no freezer space please cancel they canceled subscription which I didn't sign up for but wouldn't cancel sampler box which I just ordered 5 minutes before they said it was already being processed nothing they could do. Already seems like a crappy company. Do yourself a favor don't buy from them they are a deceptive company.