SmallsReviews of smalls.com

Response from SmallsDec 12, 2024

We sincerely apologize for the negative experience you have had. Due to any current influx of our requests, our team can be a bit busier than usual, and it may take us up to 24-48 hours to respond. Please know that our small (but mighty!) team works hard through every response as quickly as we can and will be in touch very soon. Additionally, when you purchase an initial order through Smalls, you are also signing up for a recurring subscription that starts two weeks after the purchase of your first order. As a visibility measure, we ensure this is noted on the check out screen before purchase, as well as in follow up communications regarding your transition process. I am so sorry if that was not more clear! If you need any transition tips or if we can support you in any other way don't hesitate to reach out. We are always here to help.

Response from SmallsDec 12, 2024

We sincerely apologize for any stress and inconvenience caused. This is never our intention here at Smalls to make any one of our customers feel this way. To clarify, when you purchase an initial order through Smalls, you are also signing up for a recurring subscription that starts two weeks after the purchase of your first order then your recurring orders charge as scheduled based on your plan size and chosen frequency. As a visibility measure, we ensure this is noted on the check out screen before purchase, as well as in follow up communications regarding your transition process. I am so sorry if that was not more clear. Additionally, we do send out Heads Up emails on the Monday or Tuesday before an order is set to charge. If we can support you in any other way don't hesitate to reach out. We are always here to help!

Response from SmallsDec 2, 2024

We’re so happy to hear that you and your kitty are enjoying Smalls! Quality and great customer service are top priorities for us, so it’s wonderful to know your experience has been positive. Thank you for the love and support! 🐱

Response from SmallsDec 12, 2024

We apologize for the inconvenience and frustration caused by the incorrect order. We understand how important it is to maintain your cat's dietary routine, and we regret that this disruption has occurred. Unfortunately, at the time we were informed that due to an unexpected inventory shortage, we weren’t able to include the specific recipes you were anticipating. I’m so sorry for any disappointment this has caused you and your kitty 😿 To prevent your order from being delayed due to this shortage, our warehouse needed to make temporary substitutions and we are always happy to offer a refund if the swap does not work! Since then, those recipes have been replenished. Please know, we're working hard with our Operations team to ensure we avoid issues like this in the future. Don't hesitate to let our team know if there’s anything else we can help with.

Response from SmallsDec 9, 2024

Thank you for the kind words! We're so happy to hear that Oliver, Chester, and Celine are enjoying their Smalls meals — even if they have to sneak a bite or two! It's wonderful to know that Oliver's coat is looking softer and shinier, too. We're glad to have earned your trust and that your cats are benefiting from the food. If you ever need anything, feel free to reach out! We appreciate the recommendation and your support.

Response from SmallsDec 9, 2024

We’re so glad Harry is finally happy with his meals! It sounds like you've been through quite the journey to find the right food for him, and we're thrilled Smalls is the one he loves. It's great to hear he’s content, and you can sleep easy knowing he’s getting the nutrition he deserves. Thank you so much for sharing your story, and if you ever need anything, don’t hesitate to reach out!

Response from SmallsDec 9, 2024

We’re so glad we could get your order to you quickly! It’s great to hear your cats are enjoying the pulled bird. It’s completely normal for them to take some time to adjust, and we’re confident they’ll settle into a routine soon. Thank you for your patience, and feel free to reach out if you need any more assistance!