Jen D.
Great if you have $$ to spend
My cats like some of the flavors and some not. I imagine this food is quite healthy for them, but I didn't see any big changes in coat, poop, etc. We had to start looking at ways to cut costs, and with a recent price increase, Smalls was it (triple canned food price to feed our cats). Had to spend some $$$ experimenting with flavors and shipments over time to figure that out though. If your cat doesn't finish the bowl clean, then you are throwing out expensive food, which in the end I could not justify anymore for with 3 cats. Also, somewhat minor, but the packaging makes it difficult to get all the food out without a lot of messy scraping. I feel that Smalls customer service could be more responsive. Just little things here and there -- their "tone" doesn't make you feel valued, like when they cancelled a shipment and said unapologetically that they emailed me, but I had no such email or else I would not have contacted them. Their shipping could be faster too, expect to have to do some logistics and time management with this company if you are a busy person. If you can afford this food and to have your cats waste some of it, great, give it a whirl.
Response from SmallsJan 5, 2025
Thank you for sharing your detailed feedback with us. We’re sorry to hear that Smalls hasn't quite worked out as hoped for your cats. We understand the challenge of finding the right balance with flavors, especially when you're trying to make the most of each meal. We also appreciate your comments on the packaging and the need for more responsiveness from our customer service team. We're always working to improve, and your feedback is invaluable. We totally get how cost is an important factor, especially with multiple cats, and we’re sorry if the price increase made it harder for you to continue. If you ever decide to give Smalls another try, please feel free to reach out for help in managing your order, whether it’s adjusting the frequency, quantities, or getting more advice on flavors your cats may prefer. Your feedback helps us improve, and we’ll keep working on offering a better experience for all our customers. If there's anything else you'd like to discuss or need assistance with, don’t hesitate to contact us!