Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I don’t know a lot of the answers to…you can either pay now a bit extra or you can grab cheaper food and take them to the veterinarian more often. I choose to pay more now.
I don’t know a lot of the answers to your questions.
I just go by feelings of trusting you, hoping it’s the best for my kitties that are sisters.
Response from SmallsJan 5, 2025
Thank you for your honesty! We completely understand how important it is to trust the brand you choose for your kitties. We're dedicated to providing the best possible food for your fur babies, and we're so glad you’ve chosen Smalls. If you ever have any questions or need more information to make sure you're providing the best for your kitties, feel free to reach out. We're here to help!
SH
Stacey H.
Happy Cat Happy Life
I have had many kitty cats in my life all of which have been rescue.
My Lenny is one as well and he is 15. About 8 years ago we lost our Milo to diabetes. I started to notice symptoms of the same problem in Lenny, so I purchased Smalls!
Life Changer for Lenny! He has lost close to 12 pounds, but what is unbelievable is Lenny is like a kitten again! He runs and plays like never before. He loves his Smalls kitty cat food and he looks forward to eating. It is definitely not the same as the food that he was eating, which he was vomiting up most of the time. No more puking, his litter box is very light as his poop is super easy to clean up, no diarrhea....
Just a naturally happy, healthy 15-year-old cat! Thank you for giving our Lenny a second chance at life for his older years. 😸❤️👑
Response from SmallsDec 22, 2024
What an incredible story—thank you for sharing, and for being such a loving and attentive cat parent! It’s truly heartwarming to hear how Smalls has made such a positive difference in Lenny’s life. Losing 12 pounds, regaining his playful kitten-like energy, and no longer experiencing the struggles with vomiting and digestion are all amazing transformations.
Lenny is so lucky to have you looking out for him and finding the best food to support his health and happiness. We're honored to be part of his journey and to know that he's thriving in his golden years. Please give him some extra chin scratches and cuddles from us! 😸
Thank you again for your kind words and for being part of the Smalls family. Stories like yours remind us why we do what we do.
TF
Taylor F.
Unacceptable Service and Lack of Integrity
I am extremely dissatisfied with the service I have received from Smalls. I placed an order for a shirt on December 6th. On December 11th, I received the wrong item. I immediately contacted the team via email, and was informed that a replacement order had been placed and tracking information would follow. Between December 11th and December 18th, I sent seven follow-up emails regarding the replacement and the lack of tracking updates. I was assured that if the replacement item had not been updated by December 16th, a second replacement would be shipped—this never occurred.
On December 19th, after repeatedly being told that my order had been shipped and was en route, I was finally informed that the item I had originally ordered was out of stock and that they had intentionally substituted the shirt I received. Instead of honoring the order, I was told that I would be issued a refund.
This experience has been incredibly frustrating, and I am appalled by the lack of transparency, communication, and integrity demonstrated by Smalls. Based on this experience, I cannot in good conscience recommend this company to anyone. Their failure to deliver on their promises and the way they handled my order is deeply disappointing.
Response from SmallsDec 23, 2024
I'm so sorry for the frustrating experience you've had. It’s clear we fell far short of your expectations, and we truly regret the inconvenience this caused you.
We understand how disappointing this experience has been. If there is any way we can make amends or rebuild your trust, please let us know. While we cannot undo what has already happened, we’re taking steps to ensure this doesn’t occur again in the future.
Unfortunately, we unexpectedly ran out of stock of our Childless Cat Lady t-shirts. This is the reason why our warehouse chose to substitute another shirt in place of this one. We don't know yet when we will be able to replenish our inventory for this item.
However, we thank you for bringing this to our attention. We value your feedback and sincerely apologize for the way your order was handled.
ML
Maria L.
My kitties love smalls
My kitties love smalls, it’s the best moment in the day for they
Response from SmallsDec 22, 2024
Thank you so much for sharing this with us! We're thrilled to hear that mealtime with Smalls is the highlight of your kitties' day. 🐾 It’s always wonderful to know that our food brings so much joy and excitement to furry friends like yours.
Thank you for letting us be a part of their daily happiness!😸
JH
Jennifer H.
Bad Food Bad Service Extremely Expensive
I love the concept, but I cannot recommend this food or company. My cats will only eat seafood, and although they seemed interested enough in the samples, once I bought it, they quickly lost interest. Also, you can't purchase small quantities. Which is bad since it takes up all this space in your freezer. And they don't bother to send you text reminders before processing your next subscription (which you are forced into, by the way), so it's very easy to end up with a freezer full of food that your cat won't eat, and the shelter can't take because it requires refrigeration or freezing. Which is where I found myself very quickly. Overall, it was a terrible experience for me, my cats, and my wallet.
Response from SmallsFeb 16, 2025
We're sorry you had a negative experience with Smalls. Our initial order includes enrollment in a recurring subscription, which is noted at checkout and in follow-up communications. While we aim for flexibility through your online account portal, where you can reschedule or change your plan, our fresh food shipments require a minimum order size (14 packets) due to expedited shipping with dry ice to maintain freshness. You can, however, easily postpone or skip deliveries through your account. We check-in before every box goes out to make sure your cat still loves it.
Additionally, cats' appetites can be fickle, influenced by weather, mood, or simply a desire for variety. Try adding tuna water, low-sodium broth, bonito flakes, or a favorite treat to entice them back to Smalls! Again, we apologize for any disappointment but we appreciate you giving Smalls a try.
CB
Cheyenne B.
We love it
We love it! High quality, consistent food my cat loves and it doesn't gross me out because it just seems like human grade meat.
Response from SmallsDec 22, 2024
Thank you so much for sharing your feedback! We're delighted to hear that both you and your cat are loving Smalls. 🐾 Knowing that the high-quality, consistent food meets your standards (and doesn’t gross you out!) is exactly what we aim for. It’s great to know your kitty is thriving on food that feels as wholesome as it truly is 😸
PH
PhyllisN
The website is very easy to navigate…
The website is very easy to navigate for me. I like the ease of changing my order to get more of the flavors loved by my cats. Both my cats love the food. I supplement Smalls into my feeding schedule for fresh and raw food. Wet food is a requirement for my Maine Coons.
Response from SmallsDec 22, 2024
Thank you for your wonderful feedback! We're thrilled to hear that our website is easy to navigate and that you enjoy the flexibility of customizing your order to suit your cats' favorite flavors. It’s fantastic that both of your Maine Coons love Smalls and that it fits seamlessly into their fresh and raw feeding schedule. We’re honored to be part of keeping your majestic kitties happy and healthy! 🐾
RC
Reed C.
Improved energy, weight, and blood work.
About six months ago, I had been looking for a healthy, biologically appropriate diet for my cat, Carson, to get him off of dry kibble. I searched Google and came across Smalls. He took to it relatively quickly and loves it, while not being as food motivated. No more waking me up in the morning to eat or searching for crumbs on the floor all day or bothering us (as much) at the dinner table. No more over eating which makes keeping his weight at the right level much easier. He has more energy and is more playful. We had a health scare right around the time I started him on Smalls with his blood work and a positive leukemia test (turned out to be a false positive) but, just last week, I took him in for his 6 month checkup and his platelets, RBC, WBC, liver function, kidney function, BP, and heart are all great. I feel like I've added years to Carson's life.
Customer service is great as well. My order this month got stuck at FedEx for a couple of days, so by the time it got to me the dry ice had evaporated and some of the food was no longer frozen. The concierge text service was very responsive, and while the food was all still cold enough to be safely refrozen, they still sent a second shipment without me even having to ask.
Smalls is worth its weight in gold for Carson's health and happiness.
Response from SmallsDec 22, 2024
Thank you, Reed, for sharing Carson's transformative journey with Smalls! We're thrilled to hear that Carson is thriving on his new diet and enjoying better energy, weight management, and overall health. It's wonderful to know that Smalls has been a positive part of his routine, and we're delighted to have contributed to his well-being.
We're also glad our customer service team was able to assist you promptly with your recent shipment issue. Ensuring you and Carson receive the best experience is always our priority.
Your kind words and support mean the world to us. Here's to many more happy and healthy years for Carson! 🐾
