Lynn M.
Packaging
Your excellent products are marred for me by the packaging; the pulled selections are hard to open, and the regular selections are difficult to portion because the packages are so soft.
Response from SmallsJan 26, 2025
Thank you for your feedback! We’re so glad you’re enjoying the food, but we’re sorry to hear that the packaging has been a challenge. We’re always working to improve, and we truly appreciate your insights. Due to the sous vide process that our Pulled recipe requires, we cannot use packaging with EZ Peel openings. However, the packets can still be easily opened with kitchen scissors. I’ll be sure to pass your concerns along to our team. Please don’t hesitate to let us know if there’s anything we can do to make things easier for you and your kitty!


