Anthony S.
Quite a trap
Did not order two boxes that showed up and contacted smalls annd they said could return and get refund. Now they say no refunds! I have three cats and niether of them would even taste any of the food. I tried it individually, mixed together, cool, warm, and no go. I have never found any food that my cats would not at least try! Buyer beware.
Response from SmallsJun 15, 2025
We are so sorry to hear about your frustrating experience. It's truly disappointing when a new food isn't a hit, especially when your cats aren't typically picky. To clarify, our Sampler Box is indeed designed as the first step in a flexible subscription service to provide a continuous supply of food. We apologize if this was not communicated clearly enough during your initial purchase. This is noted on our website, at checkout, and in follow-up emails. Thereafter, you have full control of your subscription via the Account Portal. You can check out our full Return and Refund Policy and Terms of Use if you’d like more details: https://help.smalls.com/en_us/returns-and-refunds-policy-rymZqeka https://www.smalls.com/terms-of-use . Again, we regret that your experience has been so negative.