SmallsReviews of smalls.com

Response from SmallsJun 23, 2025

Thank you for your feedback. We sincerely apologize for the frustration you're experiencing with our notices and, more critically, with delayed deliveries. We hear you regarding the notices. While their purpose is to ensure a continuous supply and remind you of cutoff dates, we understand that the frequency can feel excessive. We typically send out Heads-Up emails on Monday or Tuesday before your order is set to charge. However, you can always adjust your plan as needed via your Account Portal. Whether that be postponing/skipping your upcoming order or updating your delivery frequency. We offer up to every 12 weeks! Unfortunately, we have no control over delays with the carrier, but we are always happy to make things right. As a reminder, we process all orders on Fridays and fulfill them on a staggered basis the following Monday-Thursday, according to geographic location. Let us know if you have any other questions or concerns.

Response from SmallsJun 29, 2025

We are so incredibly sorry to hear about your experience. Unlike our more finely Ground textures, our Pulled recipes remain more whole and intact. Our cooks carefully search each batch for bone fragments, but I'm so sorry that this one slipped through. If you have not already, please reach out directly to our Cat Concierge team at [email protected] or text us at 503-487-4303 so we may report this. Thanks again for bringing this to our attention. This definitely isn't the norm, and we appreciate your help in making it right. Let us know if you have any other questions or need anything else.

Response from SmallsJun 15, 2025

That's fantastic to hear! We are so incredibly thrilled that our team was able to go above and beyond for you. Hearing that you'd give us more than 5 stars truly makes our day! We're committed to providing that level of support, and knowing your cat loves her food just makes it even better. Thank you so much for your wonderful feedback and high recommendation! 😻

Response from SmallsJun 15, 2025

That's great feedback! We completely understand that some picky cats really prefer those gravy-like or saucy textures. We're thrilled, though, that the other cats in your household absolutely devoured it. While our fresh food isn't a traditional gravy, many cat parents with picky eaters find that adding a little Smalls Broth (our chicken or fish broth) can make a huge difference. You can pour it right over the food to create a more palatable, saucy consistency that might appeal more to your picky cat's preferences. We're glad the other kitties are enjoying it, and we hope the broth might be a good solution for your picky one!

Response from SmallsJun 15, 2025

That's wonderful to hear that both your picky kitties are enjoying Smalls. We understand your question about future costs. After your Sampler purchase, subscription prices vary depending on how many kitties you have, their weights and ages, as well as the size box you choose via your Account Portal. In the meantime, we're committed to providing high-quality, healthy food, and we're glad your initial experience has been positive!

Response from SmallsJun 15, 2025

That's fantastic to hear! We're thrilled that you found the process easy. It's truly wonderful when our food can entice a cat to eat more. We understand that Smalls is on the pricier side, but we're so glad you feel it's worth it for the health and happiness of your senior cat, and now your new addition! Since you've added another cat and are going through food faster than expected, we'd be happy to help you adjust your subscription to ensure you have enough food for everyone. Just let us know! Thank you so much for your high recommendation and for sharing your wonderful experience 😻

Response from SmallsJun 16, 2025

We are truly sorry to hear about your frustrating experience with our website and order management. You are right – cats are notoriously finicky, and it's frustrating when you want to adjust, and our system doesn't allow it. While our strict cutoff periods are in place to ensure the freshness and integrity of our perishable food through rapid fulfillment, we understand the inconvenience. To clarify, you can edit, postpone, or cancel any upcoming order by 8 PM EST the Thursday before it processes. We won't ship additional orders without sending you a Heads Up email a few days prior, so you should always have time to make changes. We are continuously looking for ways to improve our ordering and shipping processes for fresh food, and feedback like yours is invaluable as we strive to enhance our flexibility and communication. Again, thank you for your candid feedback.

Response from SmallsJun 15, 2025

That's wonderful to hear! We're so glad your cat loves Smalls, and it's fantastic that you've noticed a reduction in waste – that's a common benefit of our highly digestible food! We're also happy that your deliveries are consistently on time. Thank you for sharing your positive feedback 😻