SmallsReviews of smalls.com

Response from SmallsJan 22, 2026

Thank you for taking the time to share your experience, Adam. We’re sorry to hear that our food wasn’t a hit with your cats and that the ordering process felt unclear. Our fresh recipes naturally do not contain added gravy, which can make them seem drier compared to traditional canned foods with sauces. Many customers find that gently warming the food or mixing in a bit of warm water or broth helps improve texture and aroma for their cats, though we understand every cat has their own preferences. We also apologize for any confusion around the Sampler and subscription. We always aim to be transparent, and feedback like yours helps us identify where we can do better. We appreciate you giving Smalls a try and thank you again for your honest feedback.

Response from SmallsJan 21, 2026

Thank you for sharing your feedback. I’m sorry to hear about your experience. We aim to be as transparent as possible about the recurring nature of the subscription after the initial Sampler order, but I understand how the wording may have felt unclear. We want every customer to feel in control of their subscription, and I’m sorry that we fell short in this instance. Your feedback is invaluable as we continue to improve both our communication and service. Thank you for giving us a try, and I hope your kitties are doing well.

Response from SmallsAug 13, 2025

That's wonderful to hear! We're so glad your boys are loving Smalls. Thank you for the positive feedback 😻

Response from SmallsJan 21, 2026

Thank you for sharing your experience. We completely understand how frustrating it can be when an order goes to the wrong address, and it feels like there’s no way to fix it. I’m glad to hear that our team was ultimately able to update the address for you, even if the communication along the way was confusing. Thank you also for giving us a chance to make things right and for updating your experience. Please don’t hesitate to reach out if you need any further assistance.

Response from SmallsAug 13, 2025

That's fantastic news! We're so thrilled to hear that your cat, who wouldn't touch canned food, is now so excited for Smalls. It's wonderful that you've noticed benefits in their energy levels and that their poop doesn't smell. Thank you for your loyalty and for sharing your wonderful story with us. We're happy to have you as a customer and don't plan on switching either 😻

Response from SmallsJan 21, 2026

Thank you for sharing your experience. I’m glad to hear Marley enjoyed some of the flavors, though I understand it’s been frustrating with the fish recipes and her growing reluctance. Cats can definitely be picky, and sometimes preferences shift over time—even for favorites! I’m sorry Smalls wasn’t the right fit for your household in the long term. We do offer a 100% Money Back Guarantee on the initial Sampler if a cat doesn’t take to the food, so we always hope our customers can find at least one recipe their cat loves. We appreciate you giving us a try, and we hope Marley continues to enjoy the flavors she does like. Thank you again for your feedback—it helps us improve for all our feline friends.

Response from SmallsAug 13, 2025

That's fantastic news! We're so thrilled to hear that both of your cats are loving the Smooth varieties of Pig, Cow & Turkey. It's wonderful that you've been able to find a chicken-free food on the market that works for them! We're so glad you're happy with our monthly delivery, email notifications, and excellent customer service. Thank you for sharing such wonderful feedback with us! 😻

Response from SmallsJan 21, 2026

Thank you for your feedback. I’m glad to hear your cat enjoyed the food itself, though I understand it wasn’t ideal for administering medications. Our fresh food isn't designed for pill hiding like some canned or freeze-dried options, so we appreciate you letting us know how that impacted your experience. I’m sorry to hear the treats weren’t enjoyed and that your delivery didn’t meet expectations. We take shipping issues seriously—our team monitors all packages to help ensure they arrive frozen and on time, and we flag any cases with thawing or tracking discrepancies for review. We appreciate your honesty and are always looking for ways to improve. Thank you for giving Smalls a try.