SmallsReviews of smalls.com

Response from SmallsJan 23, 2026

I’m so sorry for the frustration and stress this has caused. To clarify, Smalls is a subscription-based service, and upcoming orders can be edited, postponed, or canceled by 8 PM EST on the Thursday before they process. We appreciate your feedback regarding our contact options, and I’ll pass this along to the team. We are continuously working to make our communications and account management easier for customers. I regret the inconvenience this caused. Please let us know if there’s anything else we can do to assist.

Response from SmallsAug 13, 2025

Thank you for your feedback! We are so glad that we could help and that you are happy with our fast responses. We are committed to providing great customer service and are here to help if you have any other issues. Thank you for your patience and trust.

Response from SmallsJan 22, 2026

Thank you for sharing your experience. We’re sorry to hear that the food wasn’t a good fit for your cat. Every cat has unique preferences, and we understand how frustrating it can be when a new food isn’t accepted. We also apologize if our emails felt overwhelming. Our intention is to share helpful information and promotions, but we recognize that too many messages can be frustrating. You can always adjust your email preferences or stop communications. We appreciate your feedback, as it helps us improve both our products and our customer experience.

Response from SmallsAug 13, 2025

That's wonderful to hear! We're thrilled that your Siberian kittens are loving Smalls and that you're seeing such great results. A beautiful coat and a non-stinky litter box are fantastic signs of a healthy diet. We love that our food and treats are such a convenient part of your routine, and it's awesome that your kitties have a blast with their puzzle toy. Thank you so much for sharing your positive feedback with us 😻

Response from SmallsJan 22, 2026

Thank you for your feedback. It sounds like there may have been a mix-up—our recipes are made specifically for cats, which could explain why your pet didn’t continue eating it. Our fresh recipes are naturally firmer, which some cats prefer when slightly warmed or mixed with a bit of warm water or broth. Every pet has their own taste preferences, so we understand if it didn’t work out this time. We appreciate you giving Smalls a try and taking the time to share your experience.

Response from SmallsJan 22, 2026

Thank you for sharing this feedback. We’re sorry to hear about your experience and understand how upsetting unexpected charges and difficulty resolving them can be. Smalls operates on a subscription model, and all upcoming orders, charges, and shipment dates are communicated in advance via email and are always visible in the account portal. That said, we recognize that these notifications can sometimes be overlooked or misunderstood, and we regret if this caused any confusion or frustration in your case. Our team primarily assists customers through email and text so we can securely review account details and provide clear documentation, though phone appointments are available when needed. We understand this approach may not work for everyone, and your feedback is important to us. If a charge was made incorrectly or if there is still an unresolved concern, we would want to review this further. Again, we appreciate you taking the time to share your experience.

Response from SmallsAug 13, 2025

That's wonderful news! We're so thrilled to hear that Smalls was able to help your Maine Coon kittens with their digestion issues and that all their problems have resolved since the switch. It's fantastic that you feel we're a truly clean option for them and that you're happy with our on-time delivery and nice packaging. Thank you so much for your high recommendation 😻

Response from SmallsJan 22, 2026

Thank you for sharing your experience. We’re sorry for the repeated delivery issues and for the frustration this caused. We understand how disappointing it is to have an order canceled due to damage in transit, and we recognize that this created unnecessary inconvenience for you. While shipping delays and carrier-related issues are unfortunately outside of our direct control, we take responsibility for supporting our customers when something goes wrong. We also understand your feedback regarding phone support. At this time, we provide customer care via text and email first so we can efficiently track and resolve issues, but we are always happy to give you a call back upon request. We’re grateful that you found the food itself to be satisfactory, and we’re sorry that the service and delivery experience fell short of expectations. If you’re open to it, we’d welcome the opportunity to review this further and see how we can better support you moving forward.