SmallsReviews of smalls.com

Response from SmallsSep 17, 2025

Thanks for the feedback! We're glad to hear that your cats enjoyed the treats and that the food portions worked well for your household. That's a great point for other customers with multiple cats!

Response from SmallsSep 16, 2025

That's fantastic to hear! We are so glad that you had a great experience with our service and that your picky eater loved the food. We work hard to make sure our products are high-quality and the service is seamless, so your feedback means a lot. We also appreciate your note on price points and promotions. We understand that quality cat food is an investment, and we're always exploring ways to make our products more accessible to pet parents like you. Thank you again for your kind words!

Response from SmallsSep 17, 2025

Thank you so much for sharing your story. I'm so sorry to hear about you losing your job and the stress that it caused. We're truly honored that even with everything you were going through, you came back to us. We are so glad we could help get your account sorted out and send you an order that your cat will love. We're here for you and your cat, and we're so grateful to have you as a customer.

Response from SmallsSep 17, 2025

That's wonderful to hear! We are so happy that your cat is thriving on Smalls. It's great to know that the delivery went smoothly and that the food has already made such a positive difference in his health. Thank you for sharing your feedback with us!

Response from SmallsSep 17, 2025

That's fantastic to hear! We're so glad you're happy with our team and the fast shipping. It means a lot to us that you've noticed all the thought we put into our packaging, from the dry ice to the eco-friendly insulation. It's wonderful that your cats are feeling more satisfied and eating less, and that you've noticed the positive difference in the litter box. That's a great indicator that they are getting the high-quality protein they need. We're also happy to hear that the packaging is easy for you to use. Thanks for sharing all this great feedback with us!

Response from SmallsSep 17, 2025

That's fantastic to hear! We are so happy that your cat loves the food and the variety. Thank you for sharing!

Response from SmallsSep 17, 2025

Thank you for sharing this feedback. We are truly sorry to hear that you had such a negative experience with our marketing emails. That is absolutely not the impression we want to give, and we take your concerns very seriously. We want to assure you that we do not engage in any "sleazy" or illegal marketing practices. We do not sell or share customer information with any third parties, and all of our marketing emails are sent through a reputable service. We also include a clear and functional unsubscribe link at the bottom of every email. It is unacceptable that your unsubscribe requests were not honored, and we would appreciate the opportunity to resolve this for you directly. Please reach out to our team so we may assist further.

Response from SmallsSep 17, 2025

Thank you so much! We are thrilled to hear that you're happy with our packaging and the quality of the food. We genuinely do care about providing the best possible product for your cat, and it means a lot to know that it comes through in our delivery.