Ella
BOTH OF MY CATS GOT SICK
I am extremely disappointed and want to warn other pet owners before they make the same mistake I did. This food made BOTH of my cats sick within days of eating it. I immediately reached out to the company to cancel my order and request a refund, explaining that my cats were unwell, but they refused because my order had “already been processed.” Over the next two weeks, my cats continued to be sick until I finally had to take them to the vet, resulting in nearly $400 in vet bills. Despite all of this, the company did absolutely nothing. No refund, no compensation, not even a genuine attempt to make it right. Just dismissive responses while I dealt with the stress, worry, and cost of caring for two sick pets. This is not just bad customer service—it’s irresponsible. If you care about your animals, I strongly advise you NOT to purchase this food. The lack of accountability and concern for pet health is unacceptable. !!!!!!!!!!!! This is my reply to smalls’s reply to my initial post : Not both of my cats have sensitive stomachs—only one had an issue one time before. Your food is advertised as safe and suitable even for picky cats like mine, but my cat developed dermatitis and allergy issues after eating your food. Also, you only refunded me after I followed up with you a second time. On top of that, my subscription wasn’t canceled until after you had already charged me for over 50 containers of food that I couldn’t feed my cats because it made them sick. I understand every cat is different, but this experience has been extremely frustrating and costly, and I feel that Smalls has not taken enough responsibility for what happened.
Response from SmallsSep 28, 2025
We’re truly sorry for how stressful this experience has been for you and your cats. Please know that we take matters like this very seriously. Your subscription was canceled promptly, and we acted as quickly as possible once your concerns were raised. We issued a refund for your sampler under our money-back guarantee, while our food safety team and veterinary partner reviewed the batches you shared, along with the vet records you provided. All batches passed safety and quality checks. After reviewing the records carefully, our veterinary partner noted that both cats have histories of digestive sensitivities, and one also has dermatitis and a history of food sensitivities, which may have contributed to the reactions you observed. The health and well-being of your cats is always our top priority. While we stand by our products, we also recognize that every cat is unique and some foods may not be the perfect fit for every kitty. It’s always a good idea to check with your vet before switching foods, especially if a cat has known sensitivities or health concerns. We hope this helps you see the care and attention we gave, and we’re truly sorry this experience wasn’t what you hoped for when choosing Smalls.