Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The cats loved the food,but I am on a fixed income, and cannot afford to continue purchasing.
Response from SmallsOct 8, 2025
We completely understand — quality fresh food can be a big investment, especially on a fixed income 💛
One option some of our customers use is supplementing Smalls with their usual food, which can help stretch the meals while still giving their kitties the benefits of fresh ingredients. If your budget ever allows it in the future, we’d love to welcome you and your cats back.
JF
Jane French REALTOR eXp R.
Healthy Cat = Happy Cat/Happy Owner
I wanted a healthier option for my cat that didn't require me to be the chef. Smalls is the answer. I don't eat processed food and I didn't want my cat eating it either. Thank you Matt for caring about cats and their health!
Response from SmallsOct 8, 2025
We’re so glad to hear that! It’s wonderful to know that Smalls is helping your cat enjoy fresh, wholesome meals without you having to play chef. Thank you for trusting us with your furry family member’s health — it really means a lot 💛
ST
Stephanie
Bad customer service, and my cat that normaly eats everything wouldnt touch it without being mixed with other food..
I bought smalls in an attempt to get my cat healthier with fresh food and had a poor experience -- mind you, my cat is also a part of several "catfluencer" circles and I'll make sure to let them know this as well.
She is not picky at all -- she will eat human food, dog food, the nastiest dry food, cat cakes I make out of potatoes/yams/tuna/chicken, the nastiest expired treats she has eaten through the bag, freeze dried, etc food. Heck, she even almost tried an orange even though cats hate oranges. But she tried 3 types of smalls and I HAD TO FORCE feed it to her and mix it in with other food! I though it was just the chicken liver, but even the other types she would leave the food there and only eat it once I mixed it with some canned food.
I had signed up for the 3 month order by default after the sampler, but didn't realize that the next order would not be in 3 months but just 2 weeks after the sampler sent.
Low and behold, I am out of the country, and do NOT receive the head up email. The food sends -- I can't cancel it, and it arrives on a friday. I arrive back monday and find the food room temp so I message them if there is anything I can do as my cat didn't even like the 3 that we originally had ordered.
3 months of food wasted and when asked if anything can be done, "sorry but at this point, it is too late to cancel or refund this order as it has already been sent to our warehouse for processing". Well duh, I told you it was sent already and am asking if anything can be done as this was not upfront.
Customer service was not helpful at all and the food that my savagely hungry cat in which, I normally can't even eat in the same room with wouldn't eat it without being mixed with other food.
Highly DO NOT RECOMMEND -- Trust me, I am going to post this everywhere so everyone knows.
Response from SmallsOct 8, 2025
We’re sorry to hear about your experience and understand your frustration—especially with a cat that normally eats so broadly. Every cat has unique preferences, and while many kitties thrive on Smalls, some simply do not take to certain flavors or textures—even when they normally eat everything else.
To clarify, once an order has been charged and prepared for shipment, our team is unable to halt it. All order changes or cancellations must be submitted before our Thursday 8 PM EST cutoff via your Account Portal. We also send a Heads Up email a few days before shipping, so customers have time to make adjustments.
We do understand that shipping timing can be frustrating, especially if you’re out of the country. While we can’t retroactively cancel orders that have already left our warehouse, your Sampler order is still eligible for our 100% Money Back Guarantee, so you can always reach out to our Cat Concierge team at [email protected]
or text 503-487-4303 for guidance on next steps. Our team can also revisit your issue regarding the shipment that was delivered away you were away and make things right. We appreciate your feedback.
JK
Jordan K.
I’m here because it’s time the truth…
I’m here because it’s time the truth came out. I’m convinced all these good reviews are paid for… my cats eat literally anything. They eat dry kibble, they eat wet food. My cat will eat seaweed. She will eat legit anything that you let sit or hand to her. She’s never been picky at eating. Neither of my cats have to be honest. I gave smalls a try and got a bunch of sample packs to try out. My cats literally came running to the bowl when they seen I was about to give them some. Then…… I opened it. They smelled it and immediately walked away. They wouldn’t even touch it. I had better luck with the freeze dried kibble they provided but it’s much too small of a bag. Now we know why they call themselves “smalls” . But then the price for a box on the normal subscription runs like 200 bucks. Who the hell can afford to feed the cats 200 dollar food every month. That’s outrageous and it’s a waste of money bc none of my cats even would touch it. The wet food wasted. The freeze dried, worthless. The broth that is supposed to make picky eaters hungry, ALSO WENT COMPLETELY IGNORED. I wish I could get my damn 30 bucks back. Waste of money. Useless company. Fake reviews. I do not believe ANY cats are eating this crap lol
Response from SmallsOct 8, 2025
We’re genuinely sorry to hear about your experience and understand your frustration. Every cat has unique preferences, and while many kitties enjoy Smalls, some simply don’t take to certain flavors or textures—even if they normally eat anything.
All of our reviews reflect real customer experiences. Many cats do thrive on our recipes, but unfortunately, there will always be a small subset of picky eaters who don’t.
Regarding your order, our 100% Money Back Guarantee covers Sampler purchases. If your cats didn’t enjoy it, our Cat Concierge team can assist you with the next steps for a refund. You can reach them at [email protected]
or text 503-487-4303.
We also understand that pricing can be a concern. Smalls is made with high-quality, human-grade ingredients and portioned specifically for optimal feline health, which is why it’s priced differently from standard grocery options.
Thank you for giving Smalls a try, and we truly appreciate your honest feedback—it helps us continue improving both our products and the experience for all cat parents.
AT
Allie T.
Small Cat Food is hands-down the BEST…
Small Cat Food is hands-down the BEST decision I’ve ever made for my cat! This brand has completely transformed how I feed him, it’s literally human-grade food that looks and smells so fresh.
When I adopted my cat from the shelter, he was in such poor health …severely underweight, suffering from allergies, and on antibiotics. From the very first day, I fed him Small Cat Food, and the difference has been absolutely life-changing. His allergies are gone, his stomach is finally healthy, and his coat is so silky and shiny that people always comment on it. He’s reached a healthy weight and is happier and more energetic than I’ve ever seen him.
Their customer service is next-level amazing. I once had to adjust my shipment delivery date, and they handled it with so much kindness and speed that it made me love this company even more.
I’ve recommended Small Cat Food to every single friend I know with a cat because this isn’t just cat food, it’s a complete game changer. Five stars doesn’t even feel like enough!
Response from SmallsOct 8, 2025
Thank you so much for sharing this. It’s rewarding to hear how much of a positive impact Smalls has had on your cat’s health and happiness. From supporting a healthy weight and silky coat to improving digestion and allergies, it sounds like your cat is thriving—and we’re so glad to be part of that journey.
We also love hearing that our team made a difference; helping our Smalls families is something we take seriously. Your recommendation means the world to us, and we’re honored to be a trusted part of your cat’s life 💛
LW
L W.
Amazing customer service - healthy food!
Amazing customer service. Such a healthy option for my cat. Made her coat so healthy and she’s so energetic now. The best
Response from SmallsOct 8, 2025
Thank you so much for your kind words. We’re thrilled to hear your cat is thriving—healthy, energetic, and sporting a beautiful coat is exactly what we love to see. It’s wonderful to know our food and service are making a real difference for you and your furry friend 💛
PR
PJ R.
This is a great cat food company
This appears to be a great company for cat food and cares for the nutrition and how you as a pet parent feel about the experience you and your pets have with the products.
Response from SmallsOct 8, 2025
Thank you so much for your thoughtful review! We truly appreciate your kind words and are so glad our care and commitment to cat nutrition—and to pet parents like you—shine through. We’re honored to be part of your cat’s healthy journey.
MI
Mike
Our cats are annoyed
Our cats are not fussy. They’ll eat organic cat food. They’ll eat the crap off the shelf. They eat our leftovers off our plates if we’re not careful. But, they wouldn’t take one bite any flavor of smalls cat food. Neither of them. Additionally - I received an email saying our next order was going to ship. Before I even had a chance to cancel it $171 was charged to our account and the food was in the mail. I decided just to eat the cost and I gave the food to three different friends with cats. ALL of their cats were described as “not fussy eaters“ and none of our their cats wanted to eat it either. I was never a fan of the smell of canned off the shelf pate. Small’sfood doesn’t smell bad initially, but if you leave it in the bowl just overnight it really starts to stink up the joint. I have my suspicions about the percentage of cats the company claims love this food.
Response from SmallsOct 8, 2025
We’re sorry to hear about your experience and understand how frustrating this must have been. Every cat has their own tastes, and while many kitties love our recipes, some simply don’t take to certain flavors or textures.
To clarify on the order: when a Sampler is purchased, it automatically starts a subscription that is fully customizable. This means that future shipments can be adjusted, paused, or canceled via your Account Portal, and we always send a Heads Up email a few days before shipping. Unfortunately, cancellations after an order has already been processed won’t retroactively stop that shipment, which is why the order you received had already been fulfilled.
We do offer a 100% Money Back Guarantee on your Sampler, so if your cats didn’t enjoy it, our Cat Concierge team can assist you with the next steps for refunds. You can reach them at [email protected] or text 503-487-4303.
We appreciate your feedback on the aroma and will pass it along to our team as we continue improving our recipes and packaging. Thank you for giving Smalls a try.