SmallsReviews of smalls.com

Response from SmallsSep 17, 2025

I am so sorry to hear that you're dealing with a large supply of food your cat won't eat! It sounds frustrating, especially after you tried to make changes. Please reach out to our team directly via email ([email protected]) or text (503-487-4303), and we can manually assist you with updating your subscription. In the future, here are the steps to follow to ensure your changes are saved: First, log in to your Account Portal. Navigate to the "Manage Subscription" section. Click "Edit Items" and make your changes to the quantity of each recipe. Make sure to click "Save Changes" before leaving the page. We want to make sure your cat gets only the recipes they love, and we're here to help you get it sorted out!

Response from SmallsSep 17, 2025

That's fantastic to hear! We're so glad your cat loves the Pulled Bird recipe. We know how important it is for you to be able to customize your orders, and we're happy to make that process easy for you.

Response from SmallsSep 17, 2025

Thank you so much! We are thrilled to hear that you're happy with our food, and we really appreciate your kind words about our team.

Response from SmallsSep 24, 2025

We’re very sorry to hear about your experience and understand how frustrating this situation feels. We appreciate you sharing your feedback — it helps us improve our processes. To clarify, canceling your subscription doesn’t apply to orders that have already been processed. If you canceled your subscription after an order was already charged and processed, that order could not be retroactively canceled. All order cancellation requests must be received by our team to properly cancel an order. Additionally, orders can only be edited or postponed before our Thursday 8pm EST cutoff via your Account Portal. We do not ship additional orders without sending you a Heads Up email a few days prior, so you should always have time to make any changes before your order processes. We truly value our customers and are sorry this experience did not meet your expectations. Our team strives to provide clear communication and support while ensuring the safe and timely delivery of fresh, high-quality food for cats.

Response from SmallsSep 17, 2025

Thank you so much for your thoughtful and detailed feedback! We are so glad to hear that Smalls has made such a positive and quick difference for your 16-year-old cat. It's truly wonderful that his digestive issues have improved so much and that you're seeing such a tangible change in his health. We completely understand your point about the price. We agree that the cost reflects the high quality, but we know it's a significant investment for many cat owners. Your recommendation to give it a try is truly appreciated, and we're so happy to hear that you are extremely happy with our food and snacks. Thank you for trusting us with your cat's health!

Response from SmallsSep 17, 2025

Thanks for the feedback! We're glad to hear that even though our food wasn't the right fit for your cats, you had a great experience with our team. It's wonderful that the uneaten food could be donated to a shelter. We appreciate you choosing to give it to a good cause.

Response from SmallsSep 17, 2025

That's wonderful to hear! We are so thrilled that all three of your cats are happy, and that the process was easy for you. Thanks for sharing!

Response from SmallsSep 24, 2025

We’re very sorry for the confusion and understand how frustrating it must have felt. To clarify, Smalls is a subscription-based service, and your second order is set to ship two weeks after you purchase your first Sampler box. This is noted on our website, at checkout, and in follow-up emails. However, the subscription is customizable via your Account Portal, and you can change your plan size, shipping frequency, the items in your box, and reschedule orders to best fit your needs. We also won't ship additional orders without sending you a Heads Up email a few days prior, so you should always have time to make changes. Your feedback is helpful, and we’re continuing to work on making our subscription process clearer and easier to manage. Thank you for sharing your experience, and we hope your kitties are doing well.