SmallsReviews of smalls.com

Response from SmallsOct 14, 2025

Thank you for your feedback. We understand that our pricing may feel high compared to traditional cat food. Smalls focuses on using fresh, human-grade ingredients, portioned meals, and high-quality nutrition designed to support long-term feline health, which does come at a premium. The good news is that subscriptions can always be adjusted with budget in mind! You can switch to our smallest box, space out shipments up to every 12 weeks, or postpone whenever needed. Smalls also works great as a topper. Again, we appreciate you sharing your thoughts and hope you and your cat find the best option for your needs.

Response from SmallsOct 14, 2025

Thank you for sharing your experience. We’re sorry to hear that your cats didn’t take to the food—every cat has their own preferences, and we understand how frustrating that can be. We recommend continuing to mix in their old food with Smalls, serving it warm to bring out all the meaty aromas, and adding toppers or enticers to pique their curiosity. It might take a little time, but the long-term health benefits are well worth it. We break it all down in this blog post, and of course, we’re always here if you want more tips: https://www.smalls.com/blog/post/is-my-cat-a-picky-eater

Response from SmallsOct 14, 2025

Thank you for sharing your concern about taurine. I am sorry you felt the need to cancel your subscription due to this nutritional worry, as taurine is indeed essential for cat cardiac health. I want to assure you that there has been a misunderstanding. All of our fresh and freeze-dried recipes include taurine. We recognize how critical this nutrient is for preventing issues like cardiomyopathy. Our fresh and freeze-dried formulas are developed to exceed AAFCO standards for complete and balanced nutrition. This means we include more than enough taurine in every single recipe to fully support your cat's heart health. Each of our formulas is reviewed and approved by a board-certified veterinary nutritionist to ensure your cat is getting everything they need, and nothing they don't. We are truly sorry this concern led you to cancel, but we are happy your cat enjoyed the food! If you ever decide to try Smalls again, you can be confident that the taurine content is fully covered.

Response from SmallsOct 14, 2025

That is fantastic news! Thank you so much for sharing such a wonderful success story. It can certainly be a process figuring out a picky cat's preferences, but the result you've seen is incredible! It confirms the power of a high-quality, whole-food diet. We are thrilled that she loves the Pig and Cow recipes—it sounds like you found the perfect meals for her. We're so happy to know you are pleased with the service as well. Thank you for being a valued customer!

Response from SmallsOct 14, 2025

That is wonderful to hear! Thank you so much for leaving this fantastic review. We are thrilled that your cats love the food and that you feel great knowing they are both eating well and truly enjoying their meals 😻

Response from SmallsOct 14, 2025

Thank you for sharing your experience. We’re glad to hear that our team was able to make things right with your refund. We’re sorry for the frustration caused by the subscription setup and the delivery issues—this is certainly not the experience we want for our customers. We truly appreciate your feedback and will continue working to make our ordering and shipping processes as smooth and clear as possible.

Response from SmallsOct 8, 2025

I am sorry to hear that none of your three cats would touch the food! That is frustrating, especially after taking the time and effort to try a new, high-quality product. If this was for a Sampler order, it’s still eligible for our 100% Money Back Guarantee, so please reach out to our Cat Concierge team at [email protected] or text 503-487-4303 for assistance, as well as for any additional transition tips.

Response from SmallsOct 8, 2025

Wow, this absolutely made our day! 💛 We’re so happy to hear that Kitty Lucy is thriving on Smalls — from rediscovering her appetite to becoming her bright, energetic, and chatty self again. It’s wonderful knowing she’s back to leading the pack (and that William’s along for the adventure, too!). Thank you so much for trusting us to help her get back to feeling her best — we’re honored to be part of her story.