SmallsReviews of smalls.com

Response from SmallsDec 31, 2025

Thank you for giving us a try with your three kitties. Having a "unanimous" walk-away from all three cats is definitely not the result we were hoping for! We know how frustrating it can be when you’re excited to upgrade their nutrition, and they won't even give it a taste. Every cat has their own unique preferences—especially when it comes to the texture and smell of fresh food. Wishing you the best of luck in finding a food that meets the standards of your three feline critics.

Response from SmallsDec 31, 2025

We are so glad your cat took the time to "tell" you how much they’re enjoying Smalls! It sounds like those treats are a huge hit—they definitely have a way of making best friends out of kitties and their humans. Thank you so much for sharing the love and for being such a great cat parent.

Response from SmallsDec 31, 2025

We are so incredibly sorry to hear that your cat had such a difficult time adjusting to Smalls. Seeing your pet deal with vomiting and diarrhea is worrying, and we never want our food to cause any physical distress. We appreciate you trying different methods to make it work, but the health and comfort of your kitty must come first. If you need any further assistance or support, do not hesitate to reach out to our team. Please give your kitty some extra love from us, and we truly hope they are feeling much better now.

Response from SmallsDec 31, 2025

Thank you so much for the review! We are thrilled to hear that your household is so happy. It is amazing to see the "Smalls glow" in action! A softer, shinier coat and increased energy are some of the best signs that a cat is thriving on high-quality, fresh protein. Knowing that your cats are feeling more active and vibrant is exactly why we do what we do. Thanks for being a part of Smalls and for giving your kitties such great care.

Response from SmallsDec 31, 2025

Thank you for your honest feedback. I am so sorry that your cat didn't enjoy our recipes, even with the broth tricks! We know how frustrating it is to spend money on food that goes untouched. To confirm that your subscription is fully deactivated, you should have received a cancellation confirmation email—please hold onto that for your peace of mind. We also want to make sure this wasn't a total loss for you. Since your cat refused the food, please remember that our Sampler is backed by a 100% Money Back Guarantee. If you haven't received a refund for that initial order yet, please reach out so we can process that for you. We're sorry we didn't provide a better first impression. We wish you and your kitty the very best in finding a food they love!

Response from SmallsDec 31, 2025

We’re thrilled to hear that the shipping was fast and that you're happy with the quality of the food. We completely understand the feedback regarding affordability. Because we use human-grade proteins and no fillers, the cost of our ingredients is significantly higher than traditional kibble or canned food. We strive to make fresh nutrition as accessible as possible, and we appreciate you choosing to invest in your cats' health with us!

Response from SmallsDec 31, 2025

First, we want to send our deepest condolences on the loss of your previous kitty. Dealing with a cancer diagnosis is difficult, and we are so sorry for what you went through. We would love to help you give your new kitty a fresh start with Smalls. While our system usually limits Sampler boxes to one per household, we want to make an exception for a returning customer in a situation like this. Feel free to reach out to our team asap! They will be more than happy to assist you further.

Response from SmallsDec 31, 2025

We appreciate the kind words!