SmallsReviews of smalls.com

Response from SmallsDec 31, 2025

What an amazing turnaround story! We are so touched that your kitty chose Smalls during her taste test. It can be so stressful when a cat suddenly develops allergies, and we are honored to be the solution that finally worked for her. It sounds like she’s feeling like a kitten again! We’re also so glad our team could help get you back up and running within minutes—we’re always here when you need us. Thank you for your patience during her transition and for giving her such amazing care in her golden years!

Response from SmallsDec 31, 2025

We are so honored to have been part of your household for nearly a year now. Winning over one picky eater is a victory, but having them love all of our various flavors is the ultimate compliment! We’re so glad that the schedule is working for you—there’s nothing better than a routine that keeps both the humans and the cats happy. Thank you so much for your long-term support and for being such an amazing part of Smalls!

Response from SmallsDec 31, 2025

Thank you so much for the review! We are so glad to hear that the cats are enjoying their new recipes and that you’re feeling good about the nutrition they’re getting. Managing a cat with an allergy can be such a challenge, so we really appreciate you trusting Smalls. Because we use high-quality, single-source proteins and avoid common "mystery fillers" found in traditional cat food, many parents of allergic kitties find our recipes to be a total game-changer. We’d love to hear how your kitty’s allergy symptoms progress as they continue with the new diet. We’re rooting for a very happy, healthy household!

Response from SmallsDec 31, 2025

Thank you so much for the review! We strive to be as quick as a cat when it comes to our responses, so we’re thrilled to hear you had a great experience with our team. Knowing that your kitty is enjoying the food makes it all worth it. Thanks for being a part of Smalls!

Response from SmallsDec 31, 2025

Thank you for taking the time to share your experience. I’m truly sorry to hear that your cats did not enjoy the food and that the autoship aspect of your order came as a surprise. I understand how frustrating that must have been. To clarify, Smalls is a subscription-based service. After purchasing a Sampler, a follow-up order is automatically scheduled to ensure there is no gap in your cat’s meals. This is noted on our website, during checkout, and in our confirmation and reminder emails. That said, we apologize if this was unclear or easy to miss, as that is never our intention. We know autoship is not for everyone, and we respect that. Your feedback regarding the ordering experience is important and has been shared with our team as we continue working to make our process more transparent and user-friendly. We appreciate you giving Smalls a try and are sorry it wasn’t the right fit for your cats. If you ever need assistance or have questions about an order, our team is always happy to help.

Response from SmallsDec 31, 2025

Thank you so much for the review! We believe that you shouldn't have to be a detective just to understand your cat's food label. Knowing that we’ve earned your trust is the highest compliment we can get. By cutting out the fillers and focusing on high-quality, human-grade protein, we aim to give you that peace of mind so you can just enjoy mealtime with your kitty. Thanks for being part of Smalls.

Response from SmallsDec 31, 2025

I hear you—some cats prefer that satisfying chew over a softer meal! We definitely offer more than just pate. We actually have another distinct texture designed for exactly this reason. Pulled: This is likely what your cat is looking for! It’s most similar to shreds, with a distinct shredded meat texture that gives them something to really sink their teeth into. It sounds like your kitty would be much happier with the Pulled recipes 😸

Response from SmallsDec 31, 2025

Thank you so much for giving us a second chance! We know how disappointing those initial delivery delays must have been, and we truly appreciate you sticking with us to try again. Hearing that your cats are now "thrilled" and actually get excited to see their Smalls every morning is the best news we could receive! We’ve worked hard to tighten up our shipping and fulfillment, so we’re so glad to hear this latest box arrived timely and frosty. Welcome back to Smalls—we’re so happy to be back on the menu for your kitties.