Small Business BankReviews of smallbusinessbank.com

We picked this bank for the lack of fees and got what we paid for. Absolutely terrible. We had issues with the mobile deposits and had to download the app on a separate phone for it to work without crashing. Then 2 of our checks were denied and we received no notification at all, I spent 20 min on the phone with customer service to figure out why the checks showed up online but the money wasn't there. The website and the app are a decade out of date, which should have been a massive red flag for an online bank. Don't waste your time, pay some small fees somewhere else and save yourself the headache.

This bank is run by people who have no idea what they are doing. You can't find anything on their website and calling them is like talking to a two year old. I opened an account, and now weeks later, no one can even find the account! Finding a good bank online is not easy. I finally used First Internet Bank of Indiana, which turned out to be a great bank. I sure won't trust Small Business bank. Disclaimer: I am not associated with First Internet Bank of Indiana, except as a grateful customer.

We opened up an account, they took our deposit. We asked if they were going to send us checks and a debit card, they told us that they were still reviewing our account. An hour later, they told us this: Your account was reviewed by our Risk Management team recently. In accordance with our policy for transactions we are closing your account effective immediately. Your initial deposit will be refunded as of the date of this notice. The problem is that we never made any transactions....what are they talking about? Oh well....there are many other options...glad to have experienced this early.

I've been using Small Business Bank for nearly five years and the only issue I've faced, and it was only once, was in getting an acceptable picture of a very oddly shaped check. (I did eventually get it through). I've even had an occurrence of the bank contacting me directly on a Friday afternoon to let me know that there was an issue on one of the checks deposited - they wanted to let me know in case the funds would be needed immediately. That enabled me to redeposit immediately and all was good. The only reason for the 4 stars instead of 5 ........ SBB no longer accepts money orders or bill pay checks by direct deposit and, instead, requires them to be mailed in. Not a huge deal since I rarely get those but, instead of a full refusal, the use of an automatic hold on those Items would have been much preferred.

This is probably the worst banking experience I have every dealt with. The customer service is just plain horrible. The mobile deposit is the main focus unless you live in Kansas where their one bank is located so you figure the mobile deposit platform would rank among the best in the banking industry...right? Think again. It is very difficult to get an acceptable picture to verify check. I have a higher end smart phone and camera. Bank of America accepted pic of checks first try every time for me for comparison. You better not submit a check that is made out the initials of your company: ie A Better Company (A.B.C.) or they will reject it. The customer service is slow and I NEVER got a debit card after 3 months of opening the account and asking for it in writing 4 times. So do what you want but I suggest you don't even waste your time with this mickey mouse bank. What is the point of using an "internet" bank when you can't even use the mobile deposit feature. LOL You will waste time and money!!!!!!

Almost painless. My loan officer was very kind, understanding, then quickly worked to determine how she might help me. I had her full attention, until my business was completed. I felt quit comfortable as I was walked thru the process.

Have had nothing but positive experiences since starting to deal with Small Business Bank over four years ago. I keep a small amount in the account - money goes out just as quickly as it comes in - and with other banks, this would create a big service charge issue for a home-based small business. Not with this company. Instead, I deal here with next day credit on deposits and 24/7 access. And, in the one case I would have had an issue, I received a call from them "before" the issue actually happened in order to straighten it out. You don't get that kind of service from any bank today but here I am bragging on them for service quality.

They do a good job of holding my money! I started banking with them when I was 17. Back when they were Gardner bank, I set the account up with my mom back then. After awhile they changed their name to Small Business Bank which I thought was weird. And then they up and left Gardner and moved to Lenexa??? It was very annoying, and very inconvenient. I went in the other day to get my mom removed from my account and they said that they can't do that without shutting down my account and I can't reopen one once I shut it down because they don't do personal accounts anymore? Only business. Overall I actually don't like this company at all, I just want this to be on their website.