Small Business BankReviews of smallbusinessbank.com

The chat communication on the app continues to have errors and it takes forever to actually speak to someone during business hours. They said one day the hold was 3 days for a check to clear and now 7 days for the check to clear and it still hasn’t cleared. Can’t wait to close my account!!! I pray that this bank isn’t a scam but it sure feels like it.

Where are our statements now? This new app sucks! I can only find 4/21? I need access to my statements immediately. Also how can an auto deposit(that I pay to get immediate....take days to post)?

Horrible. All my Bill payments come out as if I am either paying myself or my landlord. The app, which is the only way I can now pay my rent without an actual check is incompatible with a 1 year old Samsung phone. This is a terrible mess with no end in site. I hate to leave but I give it another 2 weeks to fix then I am out after 10 years, the changes are a business disaster. AS OF TODAY, STILL HAVE NOT PAID ME MY MONEY

Put my deposit in then took it..now it is gone since updaye. Negative balance. Can't get ahold of a real bank...sending calls to call service with no return calls in 5 days. Where do you report?

REALLY RUN ! the May 2021 roll-out of there new SBB mobile CANNOT be installed on most phones and there internet desktop SBB IS just beyond ambiguous. This bank should be shut down by the FDIC. I am reporting them. They are holding my money, and business hostage. You will never ever get a hold of an actual SBB employee in Kansas HQ

If there was a 0 star I would give Small Business bank “SBB” that. Unfortunately I have to click on 1 Star. In my 57 years of doing business I have never gone though anything so unprofessional as to what I just went through with Small Business Bank. The only reason I decided to use a online bank is because I’m opening a online business. BIG mistake. 1st - their website is slow, hard to navigate and way out of date. 2) - there’s an 800 number that goes to a calling center, who knows where the calling center is but it’s not the actual bank so all they can do is answer the phone eventually and then take a message for someone at the bank or try to put you through but most of the time no one answers at the bank. The calling center people are actually polite and try to do their job, but there’s only so much they can do. So none of this is their fault. 3) once you leave a message they either never get back to you or it takes for ever. Really bad service. 4) I eventually got through to them, and was able to open an account. Once I went through all the BS of applying, they gave me my log in credentials, I logged in and noticed there was messages on their crappy slow secured message box. The messages stated I needed to upload mine and partners gov. ID’s. Which I did but their 1980 website kept telling me they didn’t upload. So, again replied to their email asking them if they received the ID’s or not because I couldn’t tell but it seemed it worked. Eventually, (2) days later they emailed me back to let me know they had received our ID’s. But then I needed to fill out my partners info, which I had already done when I originally applied, weird right?. I figured I would do it again, once I filled out her info again I never received confirmation it was done, so again I don’t know if they received the info they requested. I received another secured email letting me know I needed to get a some form, I can’t remember what they called it but I needed to fill it out, signed and notarized. I felt it was weird, so I questioned it, and they emailed me back apologizing that I didn’t have to do that it was a mistake of their part. Again, more BS from them. After all that I’m thinking I have an account and I’m about ready to link to my online business to start depositing money. 5) A few Days later I get an email on my personal real life email letting me know I have an email in the secured box in my back office of their website. So, I go to log into their website and I’m not able to log in. I call the call center, they can’t put me through to the bank and I leave a message but no one gets back to me for 3 days. I call back a man answered and I’m on the phone for over an hour trying to get through to the bank and NADA, I can’t get through and the guy on the call can’t find my account anywhere. I gave him my account number, business name, you name it, I gave it to him and nothing. So we leave another message LOL. None of this was his fault. It’s the blind leading the blind because the so called fake online bank doesn’t communicate with them. 6) Next day I call again, because again no one calls me back from the bank and leave another message. Finally, the next day someone calls me back to tell me my account was closed because of a discrepancy. WHAT? no explanation? no reason? I have perfect credit, have plenty of money in the bank, been in my home for a long period of time, have owned many businesses. HUH? MORAL OF THE STORY - DO YOU WANT TO HAVE YOUR MONEY IN A SO CALLED BANK THAT, WHEN YOU NEED SOMETHING OR WANT TO TAKE YOUR MONEY OUT, YOU CANT GET AHOLD OF ANYONE IF THEIR IS A PROBLEM AND NEED MONEY IN A EMERGENCY and no one gets back to you and you can’t call the bank directly? They open an account with you, take out the $5.00 from your REAL bank account and deposit it. You upload everything they ask for only to find out (2) weeks later there’s a discrepancy and they close your account without any explanation. I have an account number, log in etc. They are so stupid they send you an email you can only read or open through their 1980’s website secure portal but close your account so you can’t log in to read. JUST THINK ABOUT IT. My recommendation would be to RUN and not put your money in this so called virtual bank, you may have trouble getting your money out when you need it. By the looks of the reviews, I’m not the only unhappy person.

I've been with them maybe a week and a half and it is the worst experience ever. They do not answer the phone usually and if they do they lie and say the supervisor will call you back.

I opened an account on 12/23/2020 and had my EIDL loan deposited on 01/04/2020 and 7 days later I needed to pay my employee which I did by originating a wire transfer. And, I had unpaid bills which should have been paid 2 weeks ago but they rejected the payments. Later, I talked to customer service and they said my account is under review. Then I asked to provide a time frame for review processing as I needed to access my funds and what I received was from Venetia Carpenter (Customer Support) the review process can take up to 60 days to complete. How come my account could be under review if all the requested documents were provided prior any deposits? 60 days? No explanations! I can't now either use my funds or initiate any transfers. This bank is a SCAM!