Small Business Bank Reviews | Read Customer Reviews of smallbusinessbank.com

Small Business Bank Reviews | Read Customer Reviews of smallbusinessbank.com

Small Business Bank reviews

140 approved reviews, newest moderated first

Brenda W. Dilllingham, LMFT L.
Jan 19, 2021
Positive banking experience for my business
I have been using Small Business Bank for several years. I appreciate their detailed security measures to set up the account. I have had excellent customer service for any question I may have. I have not had any problems with transfers to my personal account or paying bills. Any problems I have encounter have been my own mistake and mostly involved technical issues. I have had many more issues with larger banks in the past and feel the service SBB provides is superior and valuable.
Response from Small Business BankJan 19, 2021
Hi Brenda - thanks so much for telling us about your experiences with Small Business Bank. Our goal is to provide personalized service to our small business customers, regardless of size; we are glad that you are pleased with the service that we have provided. We are also very excited about our new banking tools that we will be rolling out to our customers this spring. More to come soon on this, so stay tuned. On behalf of all of us, thank you for being a dedicated Small Business Bank customer.
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Marco
Jan 17, 2021
Lots all lies
This bank they don't know how to handle business i opened an account i really thought i did but was never activated. Now they secured 2 message wich i can't get in because My account is locked. Well after you answer this last review you never fixed anything you closed my account and returned my money without letting me know. I ask you do you think what you guys did is correct? When the bank ask me for any documents I submitted immediately once I was 5 hrs away driving and I cancelled everything just for me to submitted what you ask me for what ? The funds come from a legit source Wich is SBA.
Response from Small Business BankJan 19, 2021
We have reviewed your feedback with our customer service support team, Marco. At this time, they have resolved your account status through subsequent conversations with you and a review of your additional documentation. If there are additional issues, please reach out to the customer service support team at 855-635-9696. Please know that with any new account opening, we closely monitor subsequent activities on each account. We take account access and security very seriously in order to protect both the bank and our customers.
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Dewella B.
Dec 31, 2020
This bank is really a scam
This bank is really a scam. I do wonder why it is still working. The FDIC should close them up. I had pass through all the bank account opening procedures. I managed to get funds into it but now getting an email from them in order to transfer my funds is a big problem now. Cant register the ACH transfer to my other bank accounts. I advise people to stay away from this bank. My cousin who works for the Government is already investigating them. Regards, Dewella Brough
Response from Small Business BankJan 7, 2021
We have reviewed your feedback, Ms. Brough. In reviewing your account with our customer service support team, we found that invalid information had been submitted on your original account application. Our team worked with you to try to resolve the discrepancies of concern, and as part of that, they had left phone and secure messages for you requesting that you contact us so that we could resolve the issues. You did finally respond on 1/5/21 and noted that you no longer required assistance with your account. If you do need assistance in the future managing your account, you can reach customer support at 855-635-9696. We would encourage you to call with any questions that you may have. We take account access and security very seriously and are obligated to carefully research information submitted on new account applications to protect both the bank and you, the consumer. Please note that we are a member FDIC bank regulated by the Federal Reserve and as such, are routinely subject to bank examinations. Small Business Bank’s safety and soundness, as measured by federal regulators, is paramount to the work we do serving small business customers.
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Arul
Dec 30, 2020
samll business bank i not use zareklamy…
samll business bank i not use zareklamy website
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YANG G.
Oct 23, 2020
Transfer rejected
Bad bank 1. There is no e-mail contact, you can only contact by phone! 2. The transfer has been rejected. Tip: Your payment has been rejected! CRM:0022374
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Kelsey
Oct 9, 2020
How does this bank keep showing up on…
How does this bank keep showing up on "best of" lists? The website looks like something I made in 7th grade tech class. There's no clear instructions about depositing a check online or even any real indications about how to handle money. Creating an account is frustrating-- you need to deposit 5 dollars to get started, but can only call to do that, but can only do that by speaking to a banker, and even when you catch them during business hours, they may just tell you your request can't be processed but then call you the next day? Seriously. These big business sites obviously don't have the small business experiences in mind when they put this nonsense at the top of their lists.
Response from Small Business BankOct 13, 2020
Hi Kelsey - thank you for sharing your feedback regarding the issues you experienced when opening your account. Our customer service team has advised us that they were able to work with you to resolve your account funding issue on Friday. However, if you still are experiencing any difficulties with your new account, please don't hesitate to contact us at 855-635-9696.
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Tanya R.
Aug 14, 2020
The worst bank ever
The worst bank ever! Customer service sucks. I opened an account and can't even access it. Now I'm trying to delete/cancel/close it.
Response from Small Business BankAug 14, 2020
Hi Tanya - I'm sorry that you experienced difficulties with your account access. Our customer service team has advised that they were able to speak with you and get your online access activated. Should you have other questions about your new account, please don't hesitate to call us at 855-635-9696.
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Mrs. F.
Aug 5, 2020
This bank is a Scam
Terrible service! I opened an account and had my PPP loan deposited and the next day it was gone! I talked to customer service and they said my account wasn't fully active and that I needed to send an affidavit and questionnaire which I had already done at the beginning, ughhh!This bank is a SCAM!
Response from Small Business BankAug 5, 2020
We apologize for any confusion regarding the status of your account. We have received the remainder of your documents today, and your account is activated. Our customer service team also advised that they are waiting for the funds to settle and that they have spoken with you about next steps for wiring the proceeds. Should you need any additional assistance, or if there are any other issues outstanding, please don't hesitate to reach out to us at 855-635-9696.
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