Small Business BankReviews of smallbusinessbank.com

Unfortunate I can't change my mailing address and the app is horrendous...it never works!! Everything else has been wonderful.

Overall the bank has the functionality that I need (checks, debit, direct deposit, transfers, etc.) and I like being able to call and immediately get a helpful person on the phone. However, the login security is clunky and kind of ridiculous. No one else does it this way (hint, hint). The online experience and the app has the functionality that I need, but the design is lacking. They need to hire a good professional firm to redesign the online experience (web and app).

Customer service has been excellent. The website and app is usable, but be warned, it looks like a kid made them 15 years ago! They certainly have a lot work to do here for good user experience

The website needs updating badly. I'm fairly new and it is horrible trying to find out what link to go to. I used bill pay one time and created the check on 2/13, but my credit card company still hasn't received it (as of 2/22). They should have automatic transfers so I don't know why they wrote a check. Mobile deposits are easy to make!

I've been banking with SBB for almost a year. The website/app is clunky and they don't do international transfers, which is frustrating. They have no in-network ATMs available, even in the very large city I live in. The customer service is great, and it's an affordable way to get some banking basics, but I think I will need to switch to a bank with more services soon.

I tried different bank accounts for my small business. None of them worked as good as personal accounts- even with the same bank. I found the website for Small Business Bank to be a bit slow and cumbersome. I began to get used to it, but in the end I realized I needed to go with a local bank.

They try hard, but their online banking portal is hard to use and slow. However, if you need a free business bank account, they deliver.

This is an incredible affordable bank account for a small business. I shopped around before signing up and this is by far the most inexpensive way for a business to open a checking account with very minimal fees. Unfortunately, I'm going to have to close my account because there is a problem with auto import on every financial site I access. I was told they're aware of the problem and it will be fixed, but it's been months and it's become too much work to import when all others can do it automatically. If they fix this problem, I'd happily give 5 stars. My only other suggestion would be to allow transferring between accounts, which may be possible, but I couldn't easily figure it out.