Small Business BankReviews of smallbusinessbank.com

Zero f**ks. Avoid at all costs.

IRRESPONSIBLE BANK! No professional manners! Was good in past years, now grew and opening a 2nd Business account seems impossible. One month now blowing us off with a short attitude, " It is under review". Who takes a month and gives ZERO updates. I can only think they are SO UNORGANIZED due to managements failure to replace unsuitable employees. Just waiting for FED's to take action against the bank for something or another yet to be revealed.

The first application was denied because they needed an IRS letter with my EIN. The second application was denied because it had taken too long to arrive. Before I started the third application, I asked them if they were going to approve OPENING A BANK ACCOUNT (not a loan). They assured me they would. I submitted the information from the second application because they claimed they didn't have it. This went on for 3 months before they ultimately denied opening a business bank account. Go elsewhere! Chain yankers.

SINCE LAST 6 MONTHS , EVERYDAY I WAS THANKING THIS BANK INTO MY MIND FOR AN UN-INTERRUPTED BANKING SERVICE AND ALL WAS GOING GOOD. HOWEVER, UNKNOWINGLY THIS WAS LEADING ME TO A DEADLY NIGHTMARE BEHIND THIS. WHICH I HAVE FACED TODAY UPON I SPOKE TO A RUDE GUY NAMED GEORGE FROM THEIR RISK REVIEW DEPARTMENT. EVEN TODAY I REALISED, BEING A LEGIT CUSTOMER IF YOU DO NOT GIVE ANY TROUBLE TO THE BANK INEED. THE BANK WILL STARTS TO GIVE YOU A REALLY HARD SH***TT ON YOUR FACE. I WILL TELL MY WHOLE STORY IN SHORT. THE GUY NAMED GEORGE, I SPOKE WITH HIM TODAY. HE STARTED ASKING ME QUESTIONS ABOUT MY BUISNESS AFTER 6 MONTHS SUCCESFULL COMPLETION AND PROVIDED GOOD REVEVNUE. NOW HAVING SAID SO, I WAS GETTING MY DEPOSITS FROM MY CREDIT CARD PROCESSING MERCHANT COMPANY ALMOST EVERY OTHER DAY . SO ON, MY BUSINESS HAS EXPENSES TOO. SO MOSTLY NEW BUSINESSES DOES BUSINESS WITH ONE OR TWO VENDORS. I WAS DOING BUSINESS WITH ONE SPECIFIC COMPANY AND A VENDOR WHAT EVER. I WAS PAYING THEM EVERY MONTH ON TIME AS TRANSFER FUNDS FROM THIS BANK. THIS TIME WHEN THIS BANK SAW HUGE DEPOSIT CAME IN FOR UPTO $22 K INTO MY ACCOUNT. THEY STOPPED MY REGULAR MONTHLY TRANSFERS TO THAT VENDOR COMPANY AND REVERSED THE ONLINE TRASFER TWO TIMES TO MY ONE & ONLY VENDOR BASED OUT IN USA ONLY DOMESTICALLY. THEY ASKED ME GIVE THEM A CALL ON A CHAT. WHICH I DID TODAY AND THEY ASKED ME COUPLE OF QUESTIONS BASED ON MY PUBLIC RECORDS. WHICH I ANSWERED AND THEN GEORGE STARTED CONNECTING MY BUSINESS WITH MONEY LAUDERING FOR NO REASON HAD IT BEEN THERE CASH WITHDRAWLS BEEN DONE. WOULD HAVE UNDERSTOOD THAT MONEY LAUDERING IS GETTING DONE OR BUYING CRYPTO ETC ONLINE. HE ASKED THE NATURE OF MY BSUINESS , WHICH I PROVIDED. WHICH WAS NOT A SENSIBLE QUESTION AS IT WAS PROVIDED WHEN I HAVE OPENED UP MY ACCOUNT WITH THEM. THEY ALLOWED ME TO BSUINESS WITH THEM FOR UPTO 6 MONTHS. NOW TODAY THEY FROZEN MY ACCOUNT AND GEORGE HUNG UP ON ME TWO TIMES AND WAS REPEATEDLY SAYING THE ACCOUNT UNDER REVIEW. I EVEN OFFERED THEM IF YOU WANTED TO CLOSE DOWN MY ACCOUNT CLOSE IT BUT BEFORE THAT LET ME TRANSFER MY FUNDS AND OVE MY FUNDS. I HAVE HAD REFUND SCHEDULED TO MY CREDIT CARD PROCESSING MERCAHNT ACCOUNT. WHICH CAN BE TAKEN OUT TODAY OR BY MONDAY ANYTIME . NOW ACCOUNT IS FROZEN IT WILL BE REJECTED AND THE CREDIT CARD PROCESSING MERCHANT COMPANY WILL GET SUSPICIOUS ON MY ACTIVITIES WITH THEM . I DID TELL EVERYTHING TO GEORGE OVER THE PHONE BUT HE WAS LEAST INTERESTED. IT WILL NOW PUT MY BUSINESS ON STAKE.BEING A SMALL BUSINESS BUSINESS BANK THEY DON'T RESPECT SMALL BUSINESS OWNERS IN PERSON AND AS WELL AS THEIR FINANCIAL EMATIONS TOWARDS THEIR BUSINESSES. NOW THEY HELD $22K WITH THEM WITHOUT ANY PRIOR NOTICE NOR GIVEN ANY A WEEK DEADLINE TO MAKE ARRANGEMENTS. TOP OF THAT GIVING ME AN UNNECESSARY ARROGANCE. WHAT SHOULD I DO NOW WITH EMPTY HANDS AND EMPTY POCKETS AS THEY HAVE MADE ME TO STAND AT A BLIND SPOT . I HAVE SENT AN EMAIL TO THEIR COMPLIANCE TEAM AS well today on - COMPLIANCE@SMALLBUSINESSBANK REQUESTING TO RESUME MY ACCOUNT FOR COUPLE OF DAYS ONLY. FURTHER I WILL CLOSE MY ACCOUNT WITH THEM BY MY SELF OR THEY SHUT IT DOWN EITHER. GEORGE SAID REVIEW CAN GO UPTO 2 WEEKS WITH HELDING MY FUNDS FOR $22 K . HE FINALLY HUNG UP AGAIN. NEVER GO WITH SMALL BANKS AS THERE ARE BUNCH OF UNEXPERIENCED AND ARROGANT PEOPLE. EVEN I WAS USING THEIR ACCOUNT AS A DEPOSIT ACCOUNT THEN ALSO THEY HAD A PROBLEM WITH THAT. I WOULD STRONGLY URGE THE MANAGEMENT OF THIS BANK OR ANY OMBUDSMAN EITHER TO GET INTO THIS MATTER ON A PRIORITY BASIS AND GET ME SOME BREATH FOR THE SURVIVAL OF MY SMALL BUSINESS.

As a small business owner, I have encountered numerous challenges along the way. However, I never imagined that my choice of a banking partner would lead to such a disastrous outcome. Unfortunately, my experience with Small Business Bank has been nothing short of awful, with their unreliable banking services resulting in the termination of my merchant account. The issues began when Small Business Bank unexpectedly returned my deposited funds without any prior notice or explanation. As a business owner, this sudden reduction in my account balance was deeply concerning and disruptive to my daily operations. To add insult to injury, Small Business Bank proceeded to freeze my account, leaving me unable to access my funds or conduct essential transactions. This action, coupled with the unexplained return of my deposited funds, led my merchant account provider to flag my account for suspicious activity. Consequently, my merchant account was terminated, causing even more harm to my business. In a desperate attempt to resolve these issues, I contacted Small Business Bank's customer support. They requested a series of documents, including a selfie, tax return documents, and other relevant information. Although I promptly provided the requested information, I have yet to receive a response from the bank. Their unresponsiveness has only added to my frustration and further delayed my ability to remedy the situation. While I understand the importance of security and compliance for financial institutions, Small Business Bank's lack of communication and transparency in handling my case has been nothing short of disappointing. Their actions have not only inconvenienced me, but they have also resulted in significant harm to my business. In conclusion, I cannot recommend Small Business Bank as a reliable partner for small businesses. Their poor communication, unresponsiveness, and questionable account management practices have led to the termination of my merchant account, leaving me in a precarious position. Entrepreneurs and small business owners would be wise to explore alternative banking options that provide the support and stability necessary for success.

This bank will steal your money and not tell you about it. They closed my account without my knowledge and took all of my funds as an dormant account fee.

Horrible and similar to northone bank. Northone have even give me an answer for my dispute and they had over a month! Sbb here been days trying get my pin is on me thing another reason they shouldn’t be operating is when you charge your card it doesn’t show until next day for example you have 1000 you bought a gum 5 dollars the active isn’t shown so if you have 20 transactions after within the day on a working day it don’t show nothing later tomorrow bam all is shown. In my case had 105.00 use my card expect to have 40 then next day it show -39. Robbers straight out and this is with no overdraft protection. Come on now a days which new bank worth no history give you overdraft protect some do as in dont pay for you but then charges fees

Earlier this year SBB migrated to a new banking website. For weeks their system was down and I could not access my statements or the bill pay service. Then they shut off access to the mobile app and I have no way to access my funds. I am unable to log in on the new website or the new mobile app, and I can't even re-register my account. I have called customer service numerous times but no one answers the phone. Absolutely horrible customer service; borderline criminal since they have hijacked my funds and are not giving me access to my account for 4 months.