Small Business BankReviews of smallbusinessbank.com

Still have not received any ATM cards, signup was more difficult than expected. No responses to my voicemail.

Customer service by Ms. McFadden was awesome. Yet, I feel that the senior bank officials were biased and pre-judgmental during the "due diligence" after the approval of my business checking and savings accounts. I feel my small business profile was prematurely judged and unfairly deemed to be 'unsuitable". Indeed, a perfect example of prejudice and misjudgment.

The app does not work. Very frustrating.

Still haven`t received a monthly statement after opening an account over three months ago.

The people who work at SBB are a pleasure to work with, I wish I could say the same for their web interface. It's is easily one of the worst interfaces for banking I've ever used. Basic information is hidden under menus within menus and it's difficult to figure out where you need to go to accomplish anything more then checking your balance. When you do navigate the maze like UX you will hit slow performance behind every single action. In short the web interface they have is unpleasant to use. Luckily in my case my needs are extremely simple for my account with them. If I was more dependent on my account I would most likely have to switch to another bank to get away from their web interface. They also don't sync well with Mint and their extra security layer provides questionable value. I don't understand why more banks don't support two factor auth. They solicited this review from me via email so hopefully that means they are looking to improve.

The process to accept credit card payments was too slow and time consuming. I wanted to be a sbb customer but they weren't quite efficient enough with my time.

I am not thrilled with SBB but after searching a long time for an online bank for my business, they seem to be the only ones. The application process was too complicated and took too long in my opinion. I feel like I can't trust their bookeeping completely, and it feels kind of like a mom and pop. For example, I did a mobile deposit and scanned 2 checks - I only got credited for one. Unless I had followed up myself they never would have picked it up. It's not dishonesty, but their systems are not as strong as most any other bank I've worked with. That said, I am sticking with them. I like the fact that it's all online, and their billpay is decent.

I have been very frustrated working with this bank, from wire transfer limitations, how long it takes to send e-checks, and now debit card limits. Very frustrating.