smafan.comReviews of smafan.com

Response from smafan.comMar 21, 2023

Hello,Mahathi, Thank you for taking the time to leave a review about our fan. We're thrilled to hear that you found it easy to install and appreciate this smart ceiling fan. At smafan, we strive to create products that are not only functional but also intuitive and user-friendly. We understand how important it is for our customers to be able to install and use our products easily, so we're glad to hear that our fan met your expectations in that regard. We hope that our fan continues to meet your needs and expectations, and we appreciate your business. If you have any questions or concerns in the future, please don't hesitate to reach out to us. We're always here to help. Thank you for choosing our smafan.com, and we look forward to serving you again in the future.

Response from smafan.comMar 13, 2023

Hello Tami. Thanks for leaving a valuable review for us. We are sorry to hear about the difficulties you experienced with your recent purchase of a downrod from our store. We understand how frustrating it can be to have an item that does not appear to be compatible with your fan. From your message we knew that you had a low profile ceiling fan. Downrod can't no be installed with a flush mounted ceiling fan. We should have underlined this key point to you at first. Regarding the return of the downrod, we apologize for any confusion regarding our refund policy. We strive to make our policies clear and transparent, but we understand that sometimes there can be misunderstandings. We do charge an operations fee for refunds that are not related to a quality issue, as stated in our return policy. To be honest, recently, we decided not to return the returned accessories like downrod, remote, pcb, but to refund customer directly after deducting the operation fee. This is to reduce the chance of accidents caused by our returns and reduce the cost. This operation fee is actually the return shipping cost for the returned products, if you persist to return item and get a refund, we can help you with these. Now that because it is not the quality issue of the downrod but it's your low profile ceiling fan that can't not install with a downrod, you will pay the return shipping cost, which equals the operation fee. Please know that we take customer feedback seriously and will take steps to improve our instructions and communication with customers to prevent similar issues from occurring in the future. We appreciate your honest feedback, and we hope to have the opportunity to serve you better in the future. About the instruction of installing a downrod with a ceiling fan, you can find it in your ceiling fan's package, instead of from a downrod package. Of couse, you bought a low profile ceiling fan, so that it would not teach you how to install a downrod with your flush mounted ceiling fan. Item Price: $32 Shipping cost: $9.9 (Order item subtotal over $39 will enjoy free-shipping, but this order won't) Total: $32+$9.9=$41.9 Because it is not the quality, we will deduct operation fee/return shipping cost from refund. It depends on your choice. You can choose return the item or keep it. The amount will not change. Operation fee=$4.31 Return Item Price: $32 Shipping Cost will not refund, which was received by UPS Refund Amount: $32-$4.31=$27.69 Please do not add the shipping cost as your refund. You paid shipping cost for send item to you when you placed order, instead of returning. Hope you will choose smafan.com again. We wish you have a good experience next time.

Response from smafan.comMar 8, 2023

Hello Kevin. I am sorry that our product could not satisfy you. We saw that you only bought a downrod on SF#4123 at smafan.com. Please note that the downrod is only suitable Carro DC ceiling fan. It would not match if your ceiling fan is not Carro brand and not DC ceiling fan. This information can be seen at product listing. If you have any problem, please contact us via [email protected]. Hope you will choose smafan.com again.

Response from smafan.comFeb 27, 2023

Hello Arthur, Thank you for sharing your positive experience with us. We are thrilled to hear that you are pleased with your three smart ceiling fans that you have purchased from smafan over the past 2 months. We are glad that our products met your expectations in terms of style, functionality, and pricing. We're glad to hear that our customer service team was able to help you resolve any problems that you have encountered. At Smafan, we take pride in our commitment to customer satisfaction, and we're happy to hear that we were able to meet your expectations. We appreciate your loyalty and support, and we hope to continue serving you with high-quality products and excellent customer service. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you again for choosing Smafan.

Response from smafan.comFeb 25, 2023

Dear Lilly, Thank you for taking the time to share your experience with us. We apologize for the issues you experienced with your fan's LED lights and lampshade. We're glad to hear that our customer service team was able to assist you promptly in resolving the LED light issue and provide you with a replacement lampshade. As a seller, we take pride in our commitment to customer satisfaction, and we are thrilled that you found our customer service fantastic. We always aim to provide our customers with quick and efficient solutions to any issues they may have, and we're glad that we were able to meet your expectations. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help and ensure that you have a positive experience with our products and services. Thank you for choosing smafan, and we look forward to serving you again in the future. Best regards, Hugo

Response from smafan.comFeb 21, 2023

Thanks for leaving us a review. Satisfying customers is my duty. I hope all customer will have the best purcahsing and using experience. Although you applied for a return because our products are not perfect enough for you, I am still happy that we have customers like you. Hope you will choose our smafan again

Response from smafan.comFeb 17, 2023

It is a fantastic review for us! Hearing you have purchased second time at our smafan, we are all lucky that having you such a loyalty customer! Our product are in low price but high quality. All products would be sent out in the next day when order is placed. Thank you for your strong support to our store. With your encouragement, we will make more products. Welcome to smafan again!

Response from smafan.comFeb 16, 2023

Thank you for leaving such a great and kind review for us, Nick. We are glad to see that you think our fan and light are nice. Made of great material, the smart ceiling fans at smafan.com are always within high quality and modern design. And thanks to the powerful DC motor, the ceiling fan has 10 speed for multiple requiements to get cooling. Appreciate again! Sincerely hope you will choose smafan again. :)