Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
smafan.com (smafan.com) has 292 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Website
smafan.com
Category
Home Improvements
Location
Upland, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I spent a lot of money trying to troubleshoot 1/2 fans that was defective. I requested partial refund which is still pending. Otherwise…beautiful fans.
Response from smafan.comJun 5, 2025
Hello Shella. Thank you for your feedback and for choosing our ceiling fans. We’re sorry to hear that one of your fans required troubleshooting and caused inconvenience.
Please kindly note that, as outlined in our warranty policy, we’re unfortunately unable to credit installation fees, including costs related to hiring an electrician for uninstalling or reinstalling the fans. Our warranty strictly covers replacement parts and/or exchanges for a brand new ceiling fan if the product is found to be defective.
The replacement motor is in transit now, hope it can help solve your problem.
We appreciate your understanding, and if there’s anything further we can assist with regarding your pending case, please don’t hesitate to reach out.
SZ
Scott Z.
The globe for the ceiling fan wasn’t…
The globe for the ceiling fan wasn’t the right size even though the fan model matched the description.
Response from smafan.comApr 9, 2025
Thank you for your feedback, and we're very sorry to hear that the globe for your ceiling fan wasn’t the right size, even though the model matched the description.
We’ll be reaching out to you via email shortly to follow up on your case and help resolve the issue as quickly as possible. Please keep an eye on your inbox.
WG
WG
The directions were minimal and diagrams too small.
The directions were minimal, and the pictures were printed very, very tiny, it was hard to see. Greater detail in the written directions and much larger pictures would have made this an easier assembly. Furthermore, there were many many extra parts that didn’t get used, and I was missing one important screw. Also, the safety cable provided was only meant for a long fan, but we use the short rod, and therefore we’re unable to use the safety cable provided. Lastly, it wobbles, it makes crunchy noises, and it takes several tries to get it to reverse direction. It starts to change direction, but then quickly decides not to. Usually after two or three attempts, it will actually change direction.
Response from smafan.comFeb 8, 2025
Thank you for sharing your feedback, and we sincerely apologize for the issues you’ve encountered. We understand how important clear instructions and properly fitting components are for a smooth installation experience. Additionally, we’re sorry to hear about the wobbling, noise, and difficulties with reversing the fan direction.
We will be reaching out to you via email to assist with these concerns and help resolve the issues as quickly as possible. Please don’t hesitate to respond, and we’ll do our best to make things right.
Thank you for bringing this to our attention, and we appreciate your patience and support.
AH
Abdul Hakim M.
I got my order too late
I got my order too late
Response from smafan.comNov 3, 2023
Hello Abdui.
We apologize for the delay in receiving your order. We understand how important it is to receive your items on time, and we're sorry for any inconvenience this may have caused.
If you have any concerns or would like to discuss the delay further, please don't hesitate to reach out to our customer support team.
Your satisfaction is important to us, and we aim to improve your experience in the future. Thank you for your feedback.
MP
Mayur P.
I ordered 7 fans in total and out 7 2…
I ordered 7 fans in total and out 7 2 fans came with broken light and one fan making noise. Paid unnecessary visit charges to my electrician. Lights of the fan by default turns on if the fan is installed on one switch. There is no setting to make lights off by default with one switch.
Response from smafan.comJun 5, 2023
Hello Mayur.
Thank you for leaving such a kind and valuable review for us!
We apologize for the inconvenience you experienced with your order. We strive to ensure that all our fans are delivered in perfect condition, and it is regrettable to hear that two of the fans had broken lights and one was making noise. Please accept our apologies for any additional charges you incurred due to the issues.
Regarding the default setting of the lights turning on when the fan is installed on one switch, we understand that this may not align with your preferences. We appreciate your feedback on having the option to set the lights to be off by default. We will take this into consideration for future product improvements. If it is adjustable, it will be very nice!
If you require further assistance or would like to discuss the issues you encountered, please reach out to our customer support team. We are committed to resolving any concerns you may have. Thank you for bringing these matters to our attention, and we apologize for any inconvenience caused.
TA
Tami
Bought a down rod
Bought a down rod, No instructions and no apparent capability with said fan then no return when item wasn’t used. I was charged me an operations fee deducted from my refund because it wasn’t a quality issue when I would have happily returned it. Just a Buyer beware….after their response I did not receive the correct credit….I paid $41.90 and received a credit of $27.69 so they charged me $14.21 operations fee. Really? You say to cover reshipping but told me not to return it so there is no return shipping. I would not consider this a resolution.
Response from smafan.comMar 13, 2023
Hello Tami. Thanks for leaving a valuable review for us.
We are sorry to hear about the difficulties you experienced with your recent purchase of a downrod from our store. We understand how frustrating it can be to have an item that does not appear to be compatible with your fan.
From your message we knew that you had a low profile ceiling fan. Downrod can't no be installed with a flush mounted ceiling fan. We should have underlined this key point to you at first.
Regarding the return of the downrod, we apologize for any confusion regarding our refund policy. We strive to make our policies clear and transparent, but we understand that sometimes there can be misunderstandings. We do charge an operations fee for refunds that are not related to a quality issue, as stated in our return policy.
To be honest, recently, we decided not to return the returned accessories like downrod, remote, pcb, but to refund customer directly after deducting the operation fee. This is to reduce the chance of accidents caused by our returns and reduce the cost. This operation fee is actually the return shipping cost for the returned products, if you persist to return item and get a refund, we can help you with these.
Now that because it is not the quality issue of the downrod but it's your low profile ceiling fan that can't not install with a downrod, you will pay the return shipping cost, which equals the operation fee.
Please know that we take customer feedback seriously and will take steps to improve our instructions and communication with customers to prevent similar issues from occurring in the future. We appreciate your honest feedback, and we hope to have the opportunity to serve you better in the future.
About the instruction of installing a downrod with a ceiling fan, you can find it in your ceiling fan's package, instead of from a downrod package. Of couse, you bought a low profile ceiling fan, so that it would not teach you how to install a downrod with your flush mounted ceiling fan.
Item Price: $32
Shipping cost: $9.9 (Order item subtotal over $39 will enjoy free-shipping, but this order won't)
Total: $32+$9.9=$41.9
Because it is not the quality, we will deduct operation fee/return shipping cost from refund. It depends on your choice. You can choose return the item or keep it. The amount will not change.
Operation fee=$4.31
Return Item Price: $32
Shipping Cost will not refund, which was received by UPS
Refund Amount: $32-$4.31=$27.69
Please do not add the shipping cost as your refund. You paid shipping cost for send item to you when you placed order, instead of returning.
Hope you will choose smafan.com again. We wish you have a good experience next time.
PR
Prudhivi Raj S.
Keep showing up offline in Google home…
Keep showing up offline in Google home app
Response from smafan.comFeb 14, 2023
Thanks for leaving review for us.
We are sorry about that our product does not satisfy you. If you want to connect your ceiling fan with Google home APP, you would have to connect Carrohome APP first. If you still could not connect, please contact us via email [email protected]. We will give you a further assistance.
JE
Jack E.
Why would you have different downrod…
Why would you have different downrod extensions. I received one that does not fit.
Response from smafan.comNov 28, 2022
Hi Jack,
I am sorry to hear that you have had such a poor experience. But I want to let you know that we have DC motor ceiling fans and AC motor ceiling fans. So we have different downrod extensions. Could you please let me know your fan's model? We can check the correct downrod for your smart ceiling fan. Looking forward to hearing from you. Please feel free to contact us via [email protected].
