smafan.comReviews of smafan.com

Response from smafan.comMay 15, 2023

Hello Ted. Thank you for your review! We're delighted to hear that the installation of your fan was easy and that you're satisfied with the quiet motor. We understand the importance of a peaceful and comfortable environment, and we're glad our smart ceiling fan meets your expectations in that regard. We apologize for the inconvenience caused by the missing screws, but we're glad to hear that you had spare screws available to complete the installation. If you like, we can send the screw kit replacement to you. If you encounter any further issues or need assistance in the future, please don't hesitate to reach out to our customer service team. We're here to ensure your satisfaction with our products. Thank you for choosing our smafan.com and taking the time to share your feedback. We appreciate your business and hope to continue providing you with high-quality products and excellent service.

Response from smafan.comMay 13, 2023

Hello Danny. Sorry for the such awful experience. I sincerely apologise for this. We understand how frustrating it can be when there are discrepancies in shipment dates, and we sincerely apologize for any inconvenience caused. We strive to provide accurate and reliable shipping information to our customers, and we're sorry if there was a miscommunication in this case. We always aim to deliver orders as promptly as possible, but occasionally, unforeseen circumstances can cause delays. We apologize for any disappointment or frustration this may have caused. According to your review, it was courier company that called get the shipment early but it delivered on the original day. We promise to ship within 12-24 hours after receipt of the order (except weekends and holidays). But we can't guarantee when it will be delivered, because it depends on the Courier company(FedEx). If there is any shipment exception, we will try to contact the FedEx to follow up, and be sure to ask them to deliver the products to customers in time. What you talked about shipping early, shipping on the original day, these mean the packages were arriving at the FedEx local facility (early/on time), instead of your location. Hope you will understand this is not our mistake. Thank you for your understanding, and we appreciate your patience. We value your business and hope to have the opportunity to serve you better in the future. Regards, Hugo Smafan.com

Response from smafan.comMay 10, 2023

Hello Michael. Thank you for your review! We're pleased to hear that your order of 5 fan remotes was shipped correctly and arrived within a good shipping time. We take pride in accurately fulfilling orders and ensuring timely delivery. We're also glad that the product matched the listing and met your expectations. At smafan.com, we strive to provide accurate product descriptions and deliver on our promises. Thank you for choosing us for your fan remote needs and for taking the time to share your positive experience. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to serve you again in the future.

Response from smafan.comApr 25, 2023

Hello Dianne. Thank you for your review! We're delighted to hear that you were impressed with the technology of the smart ceiling fan, even though it was a new experience for you. At smafan.com, we strive to provide our customers with innovative and advanced technology that enhances their overall fan experience. We understand that new technology can sometimes be intimidating, but we're always here to help and answer any questions you may have. Thank you for choosing us for your fan needs and for taking the time to share your positive experience with others. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to serve you again in the future.

Response from smafan.comApr 25, 2023

Hello Donna. Thank you for your review! We're so glad to hear that you love your two ceiling fans and that you had a great experience with our customer service team. We apologize for any inconvenience caused by the shipper, but we're pleased that our team was able to promptly correct the issue for you. We take pride in providing exceptional customer service and we're happy to hear that we met your expectations. We look forward to serving you again in the future and providing you with the higher level of quality and service that you've come to expect from us. Thank you for choosing smafan.com for your fan needs and for taking the time to share your experience with others. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to continue to be your go-to source for high-quality fans.

Response from smafan.comApr 24, 2023

Hello Phila Thank you for your kind review! We're thrilled to hear that you found our ordering process easy and reliable, and that you were able to take advantage of our unbeatable prices on two fans. We're glad that you found our shipping process to be super fast and that our tracking updates were helpful to you. We understand how important it is to stay up-to-date on your delivery status, and we're committed to providing our customers with a seamless and stress-free shopping experience. Thank you for choosing us for your fan needs and for taking the time to share your positive experience with others. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to serve you again in the future.

Response from smafan.comApr 18, 2023

Hello Frank. Thank you for taking the time to share your experience with our product and service! We're glad to hear that the smart ceiling fan fan arrived on schedule and that you found it to be a high-quality unit. We take great care in designing and manufacturing our products to ensure that they meet our customers' high standards. We're also thrilled to hear that your electrician was able to install the ceiling fan successfully and that it works great. Our goal is to provide our customers with products that not only look great but also perform well. If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you again for your support and for choosing smafan.com

Response from smafan.comApr 18, 2023

Hello Mary. Thank you for your review! We're delighted to hear that you love our fan and found it easy to install. We strive to create products that not only function well but also enhance the aesthetics of your space. We're glad that our smart ceiling fan meets your expectations and that you find it pretty. Your satisfaction is our top priority and we appreciate your support. If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you again for choosing smafan.com!