smafan.comReviews of smafan.com

Response from smafan.comJun 17, 2023

Hello Michael. Thank you for leaving valuable reviews for us! I apologize for the delay in receiving your order despite selecting the 3-day select shipping option. We understand your frustration and disappointment with the extended delivery time. We have filed a refund request with UPS on your behalf. This is to ensure that you are appropriately compensated for the shipping delay and the inconvenience caused. We are actively following up on the status of the refund and will keep you informed. Please be assured that we are taking this matter seriously and doing everything we can to resolve the situation. We understand the importance of timely delivery and strive to provide a positive shopping experience for our customers. If you have any further concerns or questions regarding your order or the refund, please do not hesitate to reach out to our customer support team. We are here to assist you and address any issues you may have. Once again, we apologize for any inconvenience caused and appreciate your understanding and patience. We value your business and will continue to work diligently to ensure your satisfaction.

Response from smafan.comJun 13, 2023

Hello Randy. Thanks for your review! We apologize for the inconvenience caused by the shipping issue with FedEx, but we're glad to hear that we were able to assist you in resolving the situation. We understand that unexpected delays can occur during the shipping process, and we appreciate your patience and understanding. Your satisfaction is our top priority, and we're glad we could find a solution and provide you with another open box fan. If you have any further questions or need any assistance, please feel free to contact us. Thank you for your support and understanding!

Response from smafan.comJun 12, 2023

Hello Jacob. Thank you for leaving such a kind review for us. We apologize for the initial difficulty you faced in getting the fan to connect to the app and Alexa. However, we're glad to hear that our customer support team was able to assist you promptly by providing an updated circuit board. We understand that the lack of instructions for installing the new board may have been a minor inconvenience, but we're pleased that you found the process relatively simple. We're thrilled to know that everything is now working great and that you're satisfied with the fan's functionality. If you have any further questions or need any additional support, please don't hesitate to reach out. We're here to ensure your continued enjoyment of our products. Thank you for your feedback and support!

Response from smafan.comJun 6, 2023

Dear Nicholas, We're delighted to hear that you are very happy with the product! We strive to provide a seamless shopping experience, including quick shipping, so we're glad to know that it met your expectations. It's great to hear that you appreciate the aesthetics and functionality of the product as well. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure your satisfaction and make your shopping experience a positive one. Thank you for your support!

Response from smafan.comJun 5, 2023

Hello Mayur. Thank you for leaving such a kind and valuable review for us! We apologize for the inconvenience you experienced with your order. We strive to ensure that all our fans are delivered in perfect condition, and it is regrettable to hear that two of the fans had broken lights and one was making noise. Please accept our apologies for any additional charges you incurred due to the issues. Regarding the default setting of the lights turning on when the fan is installed on one switch, we understand that this may not align with your preferences. We appreciate your feedback on having the option to set the lights to be off by default. We will take this into consideration for future product improvements. If it is adjustable, it will be very nice! If you require further assistance or would like to discuss the issues you encountered, please reach out to our customer support team. We are committed to resolving any concerns you may have. Thank you for bringing these matters to our attention, and we apologize for any inconvenience caused.

Response from smafan.comMay 25, 2023

Hello Carol. Thank you for your review! We're delighted to hear that our team kept you informed throughout the delivery process of your open box item. We understand the importance of transparency and ensuring that all parts are included to provide a seamless and satisfactory experience. We're glad to know that you are very happy with your purchase. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value your business and are here to help. Thank you for choosing smafan.com, and we hope you continue to enjoy your purchase!

Response from smafan.comMay 24, 2023

Hello Ersin. Thank you for sharing your wonderful experience with us! We're thrilled to hear that you ordered multiple smart ceiling fans from smafan.com and upgraded all the fans in your home to smart DC fans. We're glad that our positive customer service and competitive prices have made you a repeat customer. It's great to know that you're enjoying the quiet operation of the fans, thanks to the DC motors. We're glad that the app has made controlling the fans and adjusting the lighting features more convenient for you. We appreciate your feedback about the yellow and white color control, as well as the ease of dimming and contrast adjustment. We apologize for any occasional WiFi signal weak warning you may have received, but we're glad it hasn't caused any significant issues. If you encounter any difficulties in the future, please don't hesitate to reach out to our customer service team for assistance. If you have any further feedback or questions, please feel free to contact us. Thank you for choosing our smart ceiling fans, and we value your continued support as a happy customer!

Response from smafan.comMay 16, 2023

Hello Peter. Thank you for your feedback! We appreciate your suggestion regarding the length of the AC/DC cord that attaches to the fan. We understand that different installations may require varying cord lengths, and we value your input. We continuously strive to improve our products based on customer feedback, and your suggestion will be taken into consideration for future product development. We apologize for any inconvenience caused by the current cord length. If you have any further feedback or questions, please don't hesitate to reach out to us. We're here to assist you and ensure your satisfaction. Thank you for choosing our fan, and we appreciate your business. Smafan.com