Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
smafan.com (smafan.com) has 292 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Website
smafan.com
Category
Home Improvements
Location
Upland, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
ADDENDUM 8/18/2026
Smafan sent a replacement motor. I had to pay someone AGAIN to replace the extremely NOISY motor that was installed I the first place. This replacement worked the way it should , no noise.
SO…..Smafan SHOULD BE PATING BACK ONE INSTALLATION FEE BECAUSE THEY SENT ME A DEFECTIVE PRODUCT ORIGINALLY.
Originally submitted August 3, 2026
When you receive an item from a company and it does not work straight out of the box, the company should take responsibility for its defective workmanship.
Smafan did not. They sent me a new part. But despite them being 100% at fault for the non-working fan, I, the customer, must now pay AGAIN for installation.
PB
P. B.
Cracked fan blade
One of the fan blades is cracked so we will be returning the fan and down rod.
Response from smafan.comJul 14, 2026
Thank you for letting us know, and we're very sorry to hear that one of the fan blades arrived cracked. We have already reached out to you to help resolve the issue and will work with you to make the process as smooth as possible. Thank you for giving us the opportunity to make this right.
RS
Riaz S.
Returns will cost you, even if you never opened the box!
The 52" fan arrived but our electrician said it was too small for the size of the room. The box remained unopened. We had chose to get a larger fan. I informed the company that I am returning the fan and the box is unopened. I was told that the shipping fee is my responsibility. I had to pay $76 for shipping it back. The fan cost $188. I'm extremely unhappy about returns not being covered by the company especially when the box is being returned unopened. I will never buy any item from Smafan again.
Response from smafan.comOct 22, 2025
Hi Riaz,
I completely understand your frustration, and I’m really sorry you feel disappointed with this experience.
According to our return policy, if a return is not related to a product defect or quality issue, the customer is responsible for the return shipping cost. This policy applies equally to all of our customers to keep things fair and consistent.
Therefore, since you wanted to return the item because "it was too small for the size of the room.", according to the policy, you should be responsible for the return shipping cost.
Additionally, we can provide a return shipping label if our customers request. In this way, the return shipping cost will be deducted from the refund amount. It will be relatively cheaper than the shipping cost that the customers would pay for returning it themselves.
I am sorry if there is any confusion or misunderstanding.
WR
William R.
I never received it
I never received it
Response from smafan.comOct 9, 2025
Thank you for your feedback. I completely understand your frustration with the delay.
I checked your order placed on September 23, and we shipped it out promptly on September 24. According to USPS tracking, the package was last updated on September 29, and unfortunately, there were no new scans after that for several days. However, after you left your review, USPS finally updated the tracking earlier today, confirming that your package is still in transit.
This delay is entirely due to USPS’s shipping issue, which is not typical and certainly not what we want for our customers. We’re reaching out to USPS to understand what caused the delay and will continue to monitor your package’s progress closely.
We truly hope your order arrives soon.
VD
Very disappointed C.
Can’t not fix wifi switch problems .
Can’t not fix wifi switch problems .
Email them about the issues and the asked me to take video!
Response from smafan.comOct 7, 2025
We’re sorry to hear about the trouble you experienced with the Wi-Fi switch. Our team asked for a video so we could better understand the issue and provide you with the most accurate solution.
If there was any misunderstanding along the way, we truly apologize. Please feel free to reach out again — we’re here to help get everything working smoothly.
JS
John S.
BEWARE OF THIS COMPANY. HORRIBLE CUSTOMER SERVICE a follow up review of an…
This is a follow up review of an earlier follow up.
BEWARE OF THIS COMPANY. HORRIBLE CUSTOMER SERVICE AND AUGUMENTATIVE.
1st review:
I called to place a order for 7 fans. The male individual acted as if I was nuisance and was irritated with my questions. He provided misleading information indicating he would call me right back after I placed the order online. I wanted the call back to ensure on delivery, a signature was required because my deliveries in the past have been going to a similar address in Gilbert, AZ. THE CALLBACK NEVER CAME. And when I call him back he seemed further irritated. Never mentioned a $30 fee for the signature requirement.
In the past I have purchased numerous fans from this company, but will no longer make any further purchases from this company.
I called this company back and got the manager of customer service. This guy was rude and argumentative and was not interested in resolving my issues. I am returning the fans back to this company. I think this is a middle man company as every contact has been with the same individual. The pretend to be a large company but suspect they are not. They give good lip service but the service was HORRIBLE.
Stay Away !!!
Response from smafan.comApr 18, 2025
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and negative experience you've had with our service team.
We understand how important clear communication and respectful support are, especially for valued returning customers like yourself. We're very sorry to hear that our interaction left you feeling unheard and disappointed. This is certainly not the level of service we aim to provide, and your experience will be reviewed internally so we can make improvements and ensure it does not happen again.
CH
Chris
My order was delayed for weeks and I…
My order was delayed for weeks and I requested for them to send an extension rod and they never sent it even though he said he would send as a courtesy for the significant delay in shipping my fan. Stick to your word
Response from smafan.comFeb 8, 2025
Thank you for your feedback. We’d like to clarify a few details regarding your order.
First, the product you purchased was clearly marked as a pre-sale item on our product page, and we also sent you an email notification regarding this. You responded to the email confirming that you were willing to wait for the pre-order. We sincerely apologize if you feel that the delay was intentional.
Second, when you inquired about the downrod, we informed you that the fan comes with a standard 6” downrod. You later requested an additional extension rod as compensation for the shipping delay. While we understand your frustration, we did clarify that additional downrods need to be purchased separately from our store. If this came across as impolite or as not honoring a promise, we truly regret any misunderstanding.
We appreciate your support and are always here to assist you. Please feel free to reach out if you have any further concerns.
