Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com
Sleepypod (sleepypod.com) has 368 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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KS
Perfect carrier for people who do long drives like me for their pets. Bought refurbished and looks like new! Was super roomy for my 9lbs girl feel like it could easily carry a larger cat as well.
Response from SleepypodFeb 12, 2025
We're so happy to hear you are delighted with your Sleepypod carrier! We appreciate your trust in Sleepypod for your pet. Thank you for taking the time to leave your review.
Carol M.
I know you had a difficult time in California, but I’m very happy that we received our sleepy pod car seatbelt! Thank you again so much for your kindness and attention to our order!
Response from SleepypodFeb 6, 2025
Thank you so much for your very thoughtful outreach and review. We are delighted to hear that you were pleased with the delivery and attention to your order! Feel free to reach out to our customer relations team at [email protected] if you have any questions or need anything else relating to your order!
Kathy
Awesome customer service from easy online ordering to great shipping updates to arrival of our Clickit Terrain. Used it with our Golden Retriever on a recent trip and it worked perfectly.
Response from SleepypodFeb 4, 2025
Thank you so much for taking the time to share your experience about your entire journey from contact with our customer relations team,through ordering, shipping and then performance with your pup. We are so excited to hear that your experience was "awesome" and the product worked "perfectly." Your trust in Sleepypod for your pup means the world to us! Safe travels!
Elizabeth Y.
I bought the Clickit Terrain Plus in April 2024 and the rings on the back side have already both broken including the straps on the back. My dog doesn’t really pull much either so I’m not sure if it’s safe as it says it is.
Response from SleepypodFeb 1, 2025
Hi there - We're so sorry to hear about this. Please be assured that the D-rings on this product are meant for transitional walking and do not have any bearing on the safety performance of the product should your dog be using it as a pet safety restraint for car travels. To ensure your pup is equipped for safer travels in a car, we are happy to replace the item with the same or a different Clickit model, should you wish. Also, we'd like to ask that the product be returned to us for inspection to determine if there is an issue we should be aware of so a customer relations rep will contact you at the email associated with your order.
Marissa B.
Wanted to share some positive feedback from my experience with one of the customer service agents from Sleepypod’s customer service. From the very first email, she was super helpful and attentive to my concerns. She took the time to thoroughly investigate the issue, asking for additional photos and even conducting tests at the office to better understand the problem. She validated my concerns rather than dismissing them. When I asked about possible solutions, she went out of her way to help me out. She was proactive, responsive, and friendly throughout our entire conversation. She went out of her way to make sure I had all the information and assistance I needed, and I am so grateful for her exceptional service. She made what could have been a frustrating situation a pleasant and stress-free experience.
Response from SleepypodJan 20, 2025
Thank you, Marissa, for taking the time to leave your 5-star review. We are delighted to hear your positive feedback about your positive, proactive experience with a Sleepypod customer service agent. Feel free to reach out to us if you have any additional concerns or questions.
Sharon M.
Excellent product and customer service!
Response from SleepypodJan 16, 2025
Wow! We're so delighted to hear that your Sleepypod product and customer service experience met your expectations for excellence. Thanks so much for your trust in Sleepypod for your pet. It means the world to us!
Marta P.
Very high quality. I use this for my dog’s bed at home. Travels easy. You can’t put a price on safe travels for your baby.
Response from SleepypodJan 16, 2025
Delighted to hear that your Sleepypod meets your expectations for high quality. It's also great to hear that you had a grat experience when traveling with it. We appreciate your trust in Sleepypod for your pup!
LB A.
I had given up on the harness until I saw the seatbelt clip. It is a game changer, wish it had been included with harness as it was barely functional without them but guess it was developed after I had bought mine. Glad they got one to me
Response from SleepypodJan 10, 2025
Thank you for sharing your experience here. The Clickit car harnesses are now sold with a seatbelt S-clip, so there should have been one in the package with a Buckle Shield accessory. We'll ask someone in our customer experience department to contact you next week. Unfortunately, the team is working remotely due to the fires near our offices in California. We appreciate your patience.
