Mattress WarehouseReviews of sleephappens.com

Bought a mattress from this company. Mattress fell apart less than 2 years later. Wanted me to pay to have it replaced with shipping charge. I refused to do that due to the unbelievable horrible customer service I received after weeks of trying to get an answer from someone. Will never buy from them again.

great job on front and back end

Great matress excellent service

Cat at the LaVale, MD Mattress Warehouse was very knowledgeable about the mattresses. I had to return mine and get another one bc the mattress broke down. Cat was very professional and kept her word about making sure that I got the new mattress. Thank you very much for time and giving me a great experience at LaVale, MD mattress warehouse.

Christopher presented me with several choices that fit my needs and gave me time to try out each bed to find th most comfortable for me. I purchased the mattress on a Friday afternoon and it was delivered Saturday morning by two very polite and efficient young men. All together a very satisfactory transaction.

From start to finish, this experience was mostly great. Sales reps in stores were friendly and helpful. The only issue was the delivery. I got a 3 hour window. It came after the 3 hour window.

I had a pretty good time visiting the Montgomery Mall location. I wasn't able to initially get the deal I wanted (and as of now I think it may have been because the associate put my personal information in incorrectly; he messed up many times in the brief visit we had), but I got somewhat of a decent deal. Then came the delivery. I was told initially they would try to do a delivery between 7:30 and 9:30. I only got a phone call at about 8 and I was told they would deliver at about 11am-2pm. They knew I wouldn't be there then since it's a weekend, and when they called they refused to drop the mattress off unless someone watched them do the whole thing. The concierge at my building could not leave his post, only give them the keys. So they were about to not deliver my mattress at all unless they could drop it off in the lobby. Well, unbelievably when I came home later that night, I saw a giant box in the lobby with my name on it. I had to get 2 friends to help me get it into an elevator and my apartment. I will be calling soon to get some money back since I was not specifically told that they would not drop it off if someone didn't watch the entire delivery.

Salesman was great didn't try and push you in any direction. He was very knowledgeable about every mattress. Very quick delivery. Got everything the next day.