Mattress WarehouseReviews of sleephappens.com

The salesperson in the store was friendly, helpful and straightforward and the delivery was seamless! We are also very pleased with the price we paid for the mattress and box springs we bought.

Needed the delivery men to wait five minutes for us to get a key. They decided to take the mattress and set it out in a snow storm and then leave. Did not help move in apartment or wait. Very poor customer service experience. I don't know if I'd ever buy a mattress from them again or recommend them.

Delivery was on time, and product was received in good condition. They had four guys to help unload the truck. I would recommend this company.

best prices and amazing customer service i drive almost an hour for it and it was the best thing I ever did!

We love, love, love our new mattress...and we believe we got a really good deal on it. But...the first thing we asked the salesman when purchasing was whether or not they would remove our old mattress when they brought the new one. The answer was "yes, of course." There was no mention of an extra charge or having to make special arrangements for old mattress pickup. When the delivery crew came they had no record of our request, and informed us that there was normally a charge for pickup. When they called the store to confirm pickup, the salesman denied that we had discussed it at all! They did approve the pickup with no extra charge, but you should get that up front!

The store experience and dealings with the salesman were initially very good. We ordered a CA King with two box springs. Upon delivery, there was a problem with one of the box springs. We called and were promised delivery of a new box spring on Tuesday of the following week. We called again after this did not happen without call or notice and were told that, due to unavailability, it would have to be ordered from a warehouse for delivery the following Tuesday. The final box spring is still not satisfactory - slight tear of material underside and staples sticking out with box spring guards askew.

My experience, from beginning to end, was straightforward and helpful all the way through. I never had to worry about an unnecessary sales pitch nor anything that might be construed as misrepresentation or underhanded business practice. What was most helpful was the sales manager working to adjust the delivery schedule on a day that turned out to be tight for time. I appreciated that very much.

We went to mattress warehouse to pick out a bed for my son. The salesman was so knowledgeable it took minutes to find a mattress he liked. My son is so pleased with his mattress.