Brandon T.
Absolutely stay away and don’t buy…
Absolutely stay away and don’t buy anything from these crooks. Bought a cpap machine for my husband for over $1000 and it came with only the machine. No tubing, no mask, no nothing. It was supposed to, says so right on our order and on the packing list. They took it out of the box, probably to resell it on their website. There is zero customer service. The phone number doesn’t work. No answered emails or not chats. Total scam. $1000 might not be much to others, but it’s a fortune to us and now we’re not only out the money but the treatment also. The machine is useless. There is nothing more despicable than praying on sick people, especially for financial gain. There is a special place in hell for people/companies that do this. I hope someone reads this review and doesn’t make the same mistake we did. Go through a reputable dealer. Update: Your phone number goes to no where, shocker. You don’t reply to emails either. You rip folks off for a few feet of tubing. 1000% crooks. Shame on you.
Response from Sleep DoctorSep 11, 2024
Hi Brandon, I am really sorry about this experience that you've had. I have looked for emails from you and I am unable to find anything. For the fastest service, please call us at 844-757-9355. After reviewing your order, it looks like you opted not to purchase the set up pack that contains the tubing and mask. While we state on the AirMini product page several times that the set up pack is not included, I understand that this could always be made more clear. Please give us a call so that we can help decide on the best mask type for your set up pack. If you decide to purchase it from us, we'll get it shipped out right away. If there is anything else I can assist with, please let me know. Best, Aaron



