Skill SuccessAn online courses community for people interested in creating a meaningful life through learning things you care about.
Skill Success (skillsuccess.com) has 316 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingEducation Services · San Francisco, California
Excellent
Education Services · Arcata, California
Excellent
Education Services · Fremont, California
Excellent
Education Services · Irvine, California
Excellent
316 approved reviews, newest moderated first
Yulii
Top level customer support service! Wanted to receive a refund for a payment I accidentally made. Everything was solved just in one email. Big thanks to the customer support team!
Response from Skill SuccessSep 25, 2022
Hello, Yulii! We appreciate you giving us a 5-star! We're happy to know we were able to address your concerns!
chan B.
Very similar story from others low rated reviews. They charged me a annual subscription with no warning and claim there is no way to refund the money. I will try one more time with them and next with my bank. It is very "quiet" bad business. My two cents-stay away.
Response from Skill SuccessSep 25, 2022
Hi! Thank you for letting us know about this. We can see you're frustrated and want to know how we can help? We also want to remind you that per the Terms of Use that you agreed to, our money-back guarantee is only applicable to first payments. Kindly send an email to [email protected] so we can assist you further. Thank you!
Andrew W.
I have used Skillsuccess for quick and concise learning in my previous employment. I am using their job searching tools to land a job now. They respond to email enquiries in a timely manner and are good to work with. They offer great value for the price of their courses. I highly recommend Skillsuccess!!!
Response from Skill SuccessSep 25, 2022
Hey, Andrew! Thank you for writing such an awesome review and for giving us a 5-star! It brings us joy to know that our courses have helped you grow as an individual! Keep learning!
Huseyin T.
Skillsuccess is a thief. They won't refund your money once an automated payment is made. You cannot cancel your subscription when you make the payment. That is not acceptable. You are just using our weaknesses
Response from Skill SuccessSep 25, 2022
Hi! Thank you for bringing this up! We're sorry to hear you feel this way and would like to know how we can help?Also, we just want to remind you that per the Terms of Use that you agreed to, our money-back guarantee is only applicable to first payments. Kindly send an email to [email protected] so we can assist you further. Thank you!
Grainne E.
This course is such great value for money. It is paced at just the right speed and provides useful projects that I will be able to use again and again.
Response from Skill SuccessSep 25, 2022
Hello, Grainne! We're so happy to hear you're learning a lot from our courses! We hope for your continued support!
Sarah E.
Consistent with many others- I just checked to see I paid $69.00 for a subscription last year and was just charged $150.00 (what they characterize in their emails as a “slight increase”). They sent me emails in May and June about this general increase, but nothing confirming my actual cost for my specific plan and the date I would be charged. When I emailed customer service today for a refund, they feigned helplessness, and then in essence replied to my follow up with “we’ll take our chances when you dispute this with your credit card,” which I did immediately. It’s pretty rich for them to blame the price increase on “global rising costs” and then treat their customers like we are not all facing the same financial challenges and refuse to issue refunds when requests are made the same day as the charge. Stay away- a classic “bait and switch” if I’ve ever seen one. UPDATE: Skill Success responded to my review, and when I again followed-up with them, they said that since I had filed a dispute, “We can no longer make any changes to your account since all transactions have been suspended. We just have to wait for your bank's decision.” I asked them from the start for a refund and now they are pretending they can’t issue one because of the dispute. This follow-up cements my deservedly-dismal view of this company.
Response from Skill SuccessSep 25, 2022
Hi! Thank you for letting us know about this. We are sorry you feel this way and would like to know how we can help? Kindly send an email to [email protected] so we can assist you further. Thank you!
mc
Excellent customer service
Response from Skill SuccessSep 25, 2022
Hello! Thank you so much for leaving this review! We will definitely let our Customer Support Team know about the review you left.
A C.
Don't get tangled up with this scam! The videos are old. They charged my card with no notice a year later. I did not agree to a subscription! I contacted them about the charge and was told too bad. Now I'm disputing the charge through my bank. Looks like they pay for good reviews. Don't trust them!
Response from Skill SuccessSep 25, 2022
Hello! We are sorry to hear you feel this way! We are actively working on adding videos and updating them with the latest information! Also, we'd like to remind you that our money-back guarantee guidelines is only applicable to first payments and if it's within 10 days from the start of your subscription. If you need further assistance, you may reach out to us by sending an email to [email protected]. Thank you!