SIMPLE MobileReviews of simplemobile.com

I rate zero worst customer service ever liars and doubled my bill well tried to. 2 hrs o. The phone passing me around.

I initially chose Simple Mobile for its pricing. Here you really get what you pay for. The worst customer service ever created. Not only do they usually hang up on you when they place you on hold, or when you insist on something they have no answer for. They don't have supervisors or managers. Crappy service. I have tried to leave this company and switch to another carrier. They won't let you go. They won't easily give you your account number or PIN. And when they do, those are ICCID numbers from the first phone you utilized with them. You can stay stuck for hours with them on the phone as they keep transferring you when they see how determined you're, but rest assured, at some point they will hang up on you. Period. I am trying to switch to another carrier, the company tried for days to import my numbers but Simple Mobile blocked the porting process. Now I am stuck again with them because the porting did not go through. There is nothing my new carrier can do until Simple Mobile releases my numbers. Reps lied all the time. I have been told email confirmation was sent to me. Nope! After checking, nothing was sent. I am even tempted to simply just get new numbers with my new carrier, but people know my numbers for years now. This is a nightmare !!!! DO NOT JOIN THIS COMPANY !!! or if you are still with them, LEAVE! (if they let you go). A TOTAL NIGHTMARE !!!!!!!

WORSE CUSTOMER SERVICES AND POOR QUALITY NETWORK, DONT BUY ANY SIM OR PREPAID SERVICES TO THIS PHONE COMPANY, MOSTLY THEIR CUSTOMER SERVICES DONT KNOW HOW TO COMMUNICATE WELL PEOPLE WERE LOUD TALKING AT THE BACKGROUND IT LOOKS LIKES THEY ARE IN THE MARKET AND THEN AGENTS MOSTLY HUNG YOU WHILE RESEARCHING WITH THEIR ANSWERS LATER ON THEY WILL NOT SOLVE THE PROBLEM ENDING FULL OF STRESS WILL COME TO YOU! WHEN YOU ASKED FOR THE HELP OF THEIR HIGHER MANAGERS THE ONLY THING WILL TELL U IS MANAGER IS NOT AVAILABLE ON DUTY!? THEY ARE CRAZY WHO WILL RUN A COMPANY WHERE NO SUPERVISORS NOR MANAGER ARE ON THE FLOOR?? THEY ARE ALL FUNNY! NEVER EXPERIENCED STRESSED IN MY ENTIRE LIFE! WITH THEIR SERVICES! BEWARE!

Do not ever use this company. Their customer service is atrocious and they have no idea what they are doing. I wanted to transfer my number to a new line and they claimed they couldn’t verify my account. After trying to verify my account using the credit card linked to it, they then stated that no card was even linked. I had been with that company for two years, there was most definitely a card linked. I wish I had never bought a phone with them in the first place.

This company sucks. They changed servers and I got screwed. They not only screwed up my service but negekcted to even inform me of the change. After days of fighting with them to fix it they decided to make me buy a new SIM, then after days of fighting with that not working they told me I needed to buy a new phone! Such bs after dinking me around for days. They refused my refund and even switched my plan to a higher costing plan without informing me. They wont fix it for give the gift card and refund I was offered. I will never use these scammers again. They even try to block bad reviews

Spent 2 evenings trying to get the to fix my ability to send and receive messages just as I had been doing up into this time. I was transferred from person to person. All they wanted to do was offer me a free Sim card with their new Verizon. One person told me you found the problem. Hang up the phone with him and push*73?*73 does absolutely nothing waste of my time and your time. If you go with this company I am porting out my number to a better carrier.

I wouldn't recommend this cell phone service to anyone all I've had is problems with this company from trying to get my monthly service added every month. Then recently I didn't have service for almost a month when I tried to reconnect my service I ran into issues. I needed a phone asap yet I still don't have my service with them was told it was my SIM card so I went and bought a new one and then I was told that my new SIM card wouldn't work because they were bought by Verizon and my SIM card was bought in connection to T-Mobile. So the stores are still selling the sim cards that are inoperable yet the cell phone service I had not even a month prior my SIM card wouldn't work that doesn't make sense so everyone that had a cell phone service with simple mobile has to get a new card. So I'm out the money I bought for a plan which is set to expire on November 6th of 2022 and I still don't have service unless I'm on a Wi-Fi thank you to text now for their free service to at least lets you call and text while using Wi-Fi. So anyone wanting a simple and easy cell phone service with no complications do not go for simple Mobile because they are nothing but simple they are the most complicated ridiculous service I've ever had and you can only contact them during business hours if you do have an issue with your phone so if you cannot transfer your cell phone plan months to months card you just bought from the store like I had problems with every month then I suggest you get a plan through someone else

This is the worst thing on this planet IT SHOULD NOT EXSIST!!🤬 I have a hotspot i got from them and called a representative i told her “hello i have a hotspot i paid $60 for and its not working” she said “ok and keep going” i said your supposed to help me fix it!?!? Like hello? And she hung up on me!!🤬 mind you im online school and they arent helping whats so over!! I decided to put this up because NO ONE SHOULD BE TREATED LIKE THIS ESPECIALLY WHEN WE R PAYING FOR THERE JOBS AND THE BUISNESS!! Seriously some BS! Im angry i have no internet at home and hope you dont get treated like this so stay away from this!!😡 ugliness of service and products!!