SIMPLE MobileReviews of simplemobile.com

I have been with Simple Mobile for nearly 10 years now and I think I'm finally leaving. They virtually have ZERO customer support. You're stuck using their chat box in which they start the conversation off with "Hi Customer" after a 5 minute delay. They're disrespectful and will quickly end the chat if the task becomes to difficult for them to handle. If you call them, it's 95 percent automated. When you get someone on the phone it's all outsourced to India and the language barrier is really thick so you can't accomplish anything. They don't value how long I've been with them and they wouldn't care if I left their service. It's a cold relationship of "Pay us or we cut your service" Find a company that will value your patronage and give your money to a company that will reward your loyalty.

Terrible customer service! Can't understand the agents. Said I would get a call back that never happened. Will never, never, NEVER order from them again. I don't see how they can stay in business.

This merger with Verizon is ridiculously mishandled my service has been down over 10 hrs and so is customer service even the chat they can not access my account and I’m without service that I prepaid for this is unacceptable and a huge inconvenience definitely canceling my services as I have multiple accounts

#1 SM discontinued my flip phone after I purchased it on their website. #2 then they sent me a "new phone" made in China, and I was told that once I received it ALL I had to do was to text "611611" WHICH WAS NOT TRUE. The phone said, that there was no service! #3 I went on their website to get help (which is useless) asked me a bunch of questions just to end up telling they will transfer me. #4 decided to call ... while in the middle of the lady helping me, the call dropped! (inefficiency!) #5 Had to call back and had to update software... NO GOOD... WILL BE LOOKING INTO ANOTHER CARRIER... OH BUT THEY CHARGED ME OCT. 14 FOR THE SERVICE AND I have been without service since Oct. 14.

Worst company EVER! I was suppose to get my new Verizon sim card over month ago. I have made call after call for over 4 weeks now. They transfer you and hang up on you. Now they shut my sevice off because they are too stupid to send me that card. they keep saying it will be sent. I wonder how many other people have lost their service too. They just want you to buy another phone. I was first told I had violated the service with too many texts..( I have unlimited texting) Then shes like OH you will just have to buy a new phone and start over with us, when in reality it is the Sim card that got my service shut off. So I just tried to get it unlocked and they hung up on me AGAIN!!!!! Cant get a straight answer and half the prople dont speak good english. Never ever again will I use them!!! DO NOT SIGN UP WITH THEM!!!!!

The worst of the worst service I’ve ever had. Simple mobile version is literally shi*thole. I would basically give them no stars at all. They make me upgrade and it didn’t work, I spoke to the agent and told me to go buy a new SIM card which I did and still told me that it didn’t work and they were going to send me another sim. Honestly at this point I regather not get any service from them again.

I have used simple mobile for about one year and cannot wait to be rid of them. They have the worst customer service in the entire world. When they aren't hanging up on you, they are disconnecting the chat because they have no solution other than for you to call back tomorrow or have you wait for a return call that will not come. Use Mint if you're looking for an inexpensive service. You can understand the operators and it's unlikely they will be swallowed up into an even worse company.

Simple Mobile has one of the worst customer service I have ever experienced. A simple call to setup or order a piece of device will end up being transferred multiple times. They ask you the same questions you've already responded to over and over and again and then transfer you. No one seems to know what the heck they are doing.