SIMPLE MobileReviews of simplemobile.com

Update: once I borrowed a us phone I got it sorted, helpful rep. Original: I bought a SIM card online, to use for a month while in the USA. The SIM card has to be activated on their website. The activation sequence didn't work, so I contacted customer service through online chat. They told me the only way they can help is by scheduling a phone call. But I don't have a phone number, that's why I bought this SIM from them! I asked for a refund instead, and they told me this also can "only be done via phone call, for security reasons". This is total nonsense, plenty of companies will issue refunds or do actual customer service via email or online chat. It's particularly bad that their systems don't work and then they expect you to have a working phone line in order to fix things.

Not the greatest Customer Service if you have an issue. Representatives I dealt with were not very helpful and they keep passing the buck to other representatives who finally get the job done. Kept getting cut off and spent lots of time resolving little issues. You cannot beat the price but be very patient when you have a problem.

First of all, I highly recommend Metro by T mobile for cell phone service, but my husband desperately needed a phone and we had no ride to our nearest Metro store. So I tried Simple mobile. Out of the prepaid service providers, Simple mobile is the best I've tried. Walmart will ship the phone to your house and it wasn't very hard to set up the phone or activate the plan I purchased. We started with the 30 dollar plan so data was really slow after a couple weeks. Otherwise, the coverage is great. My husband plans on returning to Metro PCS soon but Simple mobile hasn't been a negative experience. If you don't have Metro PCS in your area and don't want to be locked into a cell phone contract, you should try Simple mobile

There ok just another tmobile rebrand for prepaid phones.