SIMPLE MobileReviews of simplemobile.com

Dont waste your time or money, it will be hard to communicate with their reps due to language barrier and no 1 seems to help

I bought an iphone, a tempered glass and a plastic cover through simplemobile.com. iphone and cover were ok. tempered glass came broken. I called and they wanted me to return the 3 items in the original box to process the refund!!! so i had to return all the items to get a $7.99 refund. ridiculous to say the least. Horrible customer service!!! i guess they do it so all the customers end up not requesting a refund.

An appalling company in every possible way. Customer service is non existent. Their website is worse than useless as the limited features it has don’t work, it’s rarely working anyway. Stay away from this company you will waste time and money. Their app is just as bad as their website. A complete rip off company dedicated to delivering nothing in exchange for money. The staff in their stores are focused on selling fraudulent contracts to people who wouldn’t pass a credit check in a thousand years by using fake data. They will happily tell you about their methods too. Every aspect of this organisation is fraudulent.

Quite truly, repeatedly the worst customer service I have ever experienced in any context in my life. They are NOT forthright in the business practice; the reps on the customer service line have painfully long drawn out scripts they read from and they don’t actually internalize or understand w anything your say. I respect there is a language barrier, but every 5 minute phone call turns into 90 minutes of you trying to get an answer and/or have a problem solved. I would be fine if it was simply a language barrier, but it is not. The practical reality is that my service with them had endless problems - like my service being non-existent for days at a time, with no reasoning from them. The final straw was them switching partners from T-Mobile to Verizon, without letting me know so my service was out for 4 days last week and I couldn’t communicate nor work(!) - they cost me thousands of dollars in missed pay! When I finally got to a supervisor they didn’t care, offering zero sympathy. I decided to go directly to a T-Mobile store and when their rep tried to switch me over, SIMPLE MOBILE wouldn’t give us the account number or PIN and literarily tried to extort me for another $65 in order to receive the numbers. Terrible experience from a completely unethical company. Shame on you Simple

Just dont please

Not the greatest Customer Service if you have an issue. Representatives I dealt with were not very helpful and they keep passing the buck to other representatives who finally get the job done. Kept getting cut off and spent lots of time resolving little issues. You cannot beat the price but be very patient when you have a problem.

Terrible customer service especially for the Sim card switch to Verizon. Simple mobile sent Sim card to wrong address now I can't contact the correct Dept for some reason now to fix issue. Everytime I call they switch me to different depts then eventually I get hung up on never getting problem solve terrible company don't get any service from this comp now a part of Verizon smh👎💬

Somple mobile is the worst privider. They company keeps your data on while your phone is hooked up to WIFI where you live.,so your using double data. Customer service is awful. Signal awful, They should be sued. Hummmm Changing service real soon. Never ever deal with simple people,oops I mean SIMPLE MOBILE.