SIMPLE MobileReviews of simplemobile.com

First of all, I highly recommend Metro by T mobile for cell phone service, but my husband desperately needed a phone and we had no ride to our nearest Metro store. So I tried Simple mobile. Out of the prepaid service providers, Simple mobile is the best I've tried. Walmart will ship the phone to your house and it wasn't very hard to set up the phone or activate the plan I purchased. We started with the 30 dollar plan so data was really slow after a couple weeks. Otherwise, the coverage is great. My husband plans on returning to Metro PCS soon but Simple mobile hasn't been a negative experience. If you don't have Metro PCS in your area and don't want to be locked into a cell phone contract, you should try Simple mobile

They overcharged your bill when you sign up for automated payments and you can never get a refund when they overcharge you cause you use your service. It's a rip off I trusted them to take the payments outs automatically and they overcharged and when I called to get my money back they didn't help at all. They charge what whatever amount they want and you can never get a refund. They just repeat the same thing over and over and offer no help when they overcharge your account. They rip you off. The last 4 month I was charged different amounts and the overcharge kept going up and up its bad business. So dont bother with this company they rip you off. And bad customer service

One of THE WORST companies I’ve ever used gave me the complete run around when it came to me getting a new SIM card for my phone FIRST it never came then I had to pay for a new one that when IT came it’s was the WRONG ONE then when the right one finally came it didn’t work with my phone like they had promised over and over it would I ended up losing my number and thank god someone at METRO was able to help me get my phone back working Don’t ever use this company they will lie to keep you paying

Worst customer service ever. They outright lie to you. Then when issue is not resolved they say something completely different. Stay away!!!

The worst and stupid thing is that your account number is your IMEI #. The longer you are w/ them its likely you won't know what your IMEI number is because you may have had several different phones since your initial activation. If this is the case you will lose the phone number. I am currently on the phone with them fighting for my phone number. Its been 3 days. The customer service has gaslight the heck out of me, yelled at me and hung up the phone on me.

Don’t make the some mistake I did . Terrible customer service , terrible coverage Trying to cancel now and those stupid unprofessional attendants are making me all kinda of stupid questions , I’m going to the bank to cancel my card Simple mobile it’s a BS company

Their professionalism is so low that there are no words to describe them. A number that I had for over 10 years, running a business through it, they took it away from me and all they offered was a new number without charge. Please, if you are with them move your number if you want to keep it. Get away from this company, they do not care for their customers. They will tell you that they understand and are sorry, like if that will provide for my family and business...

Couldn't rate lower. Multiple reps lied, and either didn't understand my questions or just chose to answer something totally unrelated. It made me wonder if I was speaking clearly.