SIMPLE MobileReviews of simplemobile.com

I bought a hotspot that worked for a few hours and then wouldn’t let anything connect. I called their “customer service” and they just kept telling me to turn it off and on. Somehow, without help, it worked for a hour or so and then did the same thing. I called them and they kept me on the phone for over an hour and by the end they said it was my fault. Called them one more time as a last ditched effort to try to get some more info on what I can do and they said they would transfer me to someone with better knowledge about the situation. They hung up. What a TERRIBLE company and service. Do not waste your money on this pathetic excuse for a business. Also, maybe your customer service agents should be a little more fluent in English. It would make things a lot easier for your paying customers. Reading a script back to you after you ask a question is such a waste of time. Long story short, this company can eat my shorts.

I have been with Simple Mobile for nearly 3 years. As far as coverage goes; I've had a few a qlitchy issues that I've figured out usually are a simple fix; adjusting the APN settings manually. This can be done by 'simply' searching the latest APN settings through your browser. I will be the first to admit; the customer service reps are totally 'SCRIPTED",maybe even 'AI'..However, I DO know for a fact that the same reps answer calls for Straight Talk and least a handful of companies..One day I called and they said 'Thank you for choosing Walmarts exclusive Straight talk.. And many of my friends and guests in my home that have service with one of the exclusive 'lifeline providers' can not seem to get a signal inside my home; yet mine rarely has any issues unless there has been great evidence of sign being "externally intercepted. The phone plans price are great, only company I've ever had that you can earn rewards on minute tasks that can ACTUALLY be exchanged for for service and or phone. Yes- customer service is a poor excuse for call reps; however, I fear this is and will soon be what we'll have to deal with; regardless.. So take notes everyone! This will be the new NORM.. Be safe n SMILE! Lately, service is great so I'm not looking g forward to changing SIM and device carrier.. Can we wait to Be sure it is all figured first..putting mine off as long as will be tolerated..

Trying to port my number and have been messed around for hours. Chat is awful and they cut you off, call center is even worse. Avoid this company!

You a be better shopping with a roach service terrible

Sold me a phone, then later they cancel it because it's "out of stock". On the website it's still says it's in stock. It seems like nobody knows what is going on there.

Worst customer service, and the worst service ever, I can’t believe I paid in advance my line till January so I dont have to worry about payments, however they shut my line down today I just spend over 2 hours on the phone and there’s nothing they can do apparently because the system shows them it’s active while I’m here not able to call or receive calls

IF I JUST CAN GIVE A BIG 0 STAR. WORSE COMPANY AND WHEN YOU TRY TO TRANSFER THEY WILL NOT RELEASE YOUR NUMBER

they where to send me a SIM card free. to get my phone up dated. because they changed cell tower. I got a empty package. because I was sent a empty package. this is now my fault. it is not the customer fault. it is simple mobile fault. I was told nothing they can do. I am not buying it.need the phone for doctors and social security. now I don't trust them. will tell people not to buy this phone's. they don't do what they say. called 8 time's. hung up 3 times by managers. then told all of this at the end. I am done with thick heads. I have even asked about a extra month free no.