Simple Mobile is a prepaid mobile virtual network operator headquartered in Miami, Florida, in the United States and became a subsidiary of America Móvil after it was acquired in June 2012.
SIMPLE Mobile (simplemobile.com) has 522 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
522 approved reviews, newest moderated first
Yi Y.
We have spent 170$ on Simple Mobile and nothing works for us. We bought both Verizon sim cards and TMobile sim cards and nothing works for us according to their customer service. We are really frustrated about Simple Mobile.
kund
Horrible customer service. Bought a SIM to use when I visit home yearly ( I live abroad ), the SIM is now invalid and customer service refuses to help even though I have given my correct PIN and SIM number. They are useless.
Loreal J.
Do not get simple mobile. I got the new iPhone XR and I was not able to even call or text or use my data. I called them more than over 10 times and they kept on telling me to do the same things asking me dumb questions like I don’t already know how to work an iPhone. No one really knew how to help me. I bought the $50 data unlimited plan and they kept telling me the reason why my phone wasn’t working was because I needed to add more data. I would not recommend simple mobile. It is a trashy service and the customer service reps are rude. While, I was asking them how and why my phone wasn’t working and can they tell me what was going on and I quote the customer service rep said “ Well if I told you what was going on, would you even understand” all in all horrible service, and I would not recommend. I had the phone for two days, and I could not stand it.
Dimaily
Faulty device and they pretend to create a return and say they will send a new device. They won't give me a return shipping label. I call again and now they still won't give me a label and day I will not get a new device. Stay away from simple mobile.
sidney J.
Do not switch to Simple Mobile. The customer service and support is unreliable. My account was wrongly deactivated, and was given a 30 day credit to my account for the inconvenience, and then 10 days later they turned around and deactivated my account. They claimed that the credit was wrongly added to my account. All of which was taking place during their switch to Verizon. Oh and if that’s not bad enough, one of the rep insisted that I update my SIM card or be without service until I either receive one in the mail or purchase one from a store. But here’s the thing, Simple Mobile isn’t widely available in retail stores. I would have had to drive to a neighboring city to locate a retail store that carries Simple Mobile SIM card. This company does not care about customer service, and is very disorganized. You literally can’t trust anything that the reps tell you on the phone while resolving your issue. As matter of fact my payment history was wiped clean on the system. Don’t get scammed, it’s not worth the aggravation or not knowing if they decide to deactivate your account for some bogus error on their end. There was one agent that was helpful.
Carissa D.
Don’t do it. If I could do 0 stars i would.
John J.
I wish I could turn them in to the Better Business Bureau. I feel ripped off! I "re-upped" my plan multiple times for it to not work multiple times. I wished I could get my money back.
Joel B.
Everything about Simple mobile is terrible from the technology to the service. They're portal never works right and when you try to call customer service you are routed to a call center in BFE where they seem to be training 5 year old kids to handle your service. Haven't had a good experience with them since I signed up. Awful platform!