SIMPLE MobileReviews of simplemobile.com

I'll tell you in $26 a month it was great service plenty of data great text and phone service never have an issue in 3 years, I have tried another service and more than likely when I'm done with this one I'll probably go back to simple Mobile I like the fact that I was able to use T-Mobile side which made my calls go through I never had an issue I definitely would recommend it

Simple mobile really sucks. When they made the switch to Verizon it just got even worse. It took them 5hrs just to switch my sim card from t mobile to Verizon and still had problems with my phone for another day. When I went and re-upped the following month all of the sudden I had no service at all and still don't have service. It's been 3 days now going on 4 and still don't have any service and they keep telling me the same thing, "we're experiencing technical difficulties with our network and we will give you a callback in 2hrs or the next day". The customer service knows absolutely nothing, they do the same trouble shooting techniques over and over before they send you to a higher tech support that is if they don't hang up on you. I Do Not recommend simple mobile to anyone not even my worst enemy. I'd give them 0 stars if I could. Worst service ever!

I recently ordered an iPhone 12 Mini for $489.14 via Simple Mobile's website online on 1/1/2023. In the sales website's chat box, on New Year's day, I asked a quick question, if the iPhones were unlocked, and a rep wrote, Yes. So, I excitedly bought it online since I've had Simple Mobile service for a while, however, after this online purchase from its website, I didn't get an order # at the time nor an emailed receipt of my purchase. After calling the main phone # on Simple Mobile's sales phone web page, I found out, my order couldn't be located, yet confirmed only that the charge went through, and a rep nor manager could not send me valid, documented proof or email/text/send me any kind of writing outlining the terms/conditions or items of my purchase, which I'd called for numerous times, seeking to obtain adequate documentation for my own consumer protection as well. Confused, I also went back to that same Simple Mobile chat box a few days later and to my dismay, a rep, gave me contradictory info: iPhones are delivered locked, and it costs $300 to unlock them. As today passes my 3rd business day according to Simple Mobile's recent emailed promotions (it states "orders take 1 to 3 business days to process and ship" at the bottom of its promo email), with still no order confirmation, no order #, no tracking #, and due to the substandard business tactics and red flags of fraudulent activity that it raised with my bank, I did dispute this purchase with my bank and then personally attempted to explain and cancel my order with Simple Mobile. In this time when I tried to cancel, I was told by a manager (in a corporate office she said based in the Philippines) after I explained to her my issues, confusions and concerns, I still couldn't cancel even though she admitted that the shipment of all phones at Simple Mobile right now are delayed about another week, and upon my request, she calculated that the "5th business day of my order" is actually around Jan. 10th somehow. She also gave contradictory information about canceling and refunds which also alerted me to potentially illegitimate tactics. At the end of our conversation, I told her very clearly to add in her notes: I am canceling this order because I do not want any business with Simple Mobile, and that I've also disputed this charge with my bank, and she said ok, and hung up on me. To facilitate a resolution, I submitted this very complaint on the Better Business Bureau's website today, kindly asking Simple Mobile to please cancel my iPhone order. I ended with the statement, that I will keep this open so that my recent consumer iPhone 12 Mini experience is visible to the public and until this gets resolved. I'm sharing my experience to the public and will update everyone on what happens regarding any kind of resolution as since I am a consumer in the United States, I feel there is legal implication to this concerning our Consumer Rights, and also potential implication to how Simple Mobile is selling and managing Apple products in this time.

This is the worst cell phone company I have ever seen. The customer service reps are foreign and don’t comprehend English well. They switched my plan from a unlimited service plan to a 5GB plan after I paid for unlimited service. I found out after my service started slowing down and they told me that since I used some of the GB They can’t refund me even though I paid for unlimited service. They did not provide a notice as to why my plan was changed or nothing. I swear this service is worst than sprint, cricket, Metro PCS. Any service is better than them. I will NEVER DO BUSINESS WITH THESE PEOPLE AGAIN. When you ask for a manager they won’t transfer you to one, they will hang up on you. Please stay away from this company, if you don’t I promise you will regret it and be the next victim writing a review. If there was a partition to put this company out of business after my experience I had with them I would dedicate all my time to do it

Customer service here is atrocious. When I recently switched to Tmobile, I had to renew my Simple Mobile service to transfer my number. You'd think getting a refund on an entire month I didn't use would be a slam dunk situation... But I spoke with 3 different people for over an hour, and each of them said the same thing: "Sir, it's against policy. – I'm sorry that you had to buy an entire month that you didn't use, sir, but it's against our policy to refund a service that has been transferred." I told them that I would've activated my new phone before my Simple Mobile service expired if I had known the policy, so I shouldn't be punished for this. Didn't matter to them! They even admitted they technically could have refunded me, but they were going to follow the policy instead. Well, instead of a good review, they're getting this! 💩💩💩 Worst customer service ever. I'd recommend tin cans and string over Simple Mobile. (They could've given me $28 dollars to avoid losing thousands of dollars in new business from this review. So stupid.)

Simple mobile customer service is very terrible. My name is fadumo sheikhdoon and I’ve had family service with simple mobile for a while now. I called in to make my monthly payment as usual, and unfortunately they changed my old number (6148228365) into a whole new number (6145567546) absolutely unacceptable. I tried calling customer service to try to get the issues resolve and over the past week nobody was able to help me, wether they hang up the phone on me or tell me completely different stories. Each representative will tell me that the issue is resolved and all I need to do is turn my off and turn it back on, and again nothing has changed. I went out on my own to buy another SIM card and still none of the representatives are able to help me nor assist me. All they do is ask questions such as can you provide me your IMEI and the SIM card number then tell me to turn my off and turn it back on and I should be good. Again nothing has changed for the past week or so I’ve going back and forth with no assistant whatsoever here are couple of the name of the representative (vaniel, joan, paula) rest will not provide me their names which is also unacceptable. It’s so terrible and absolutely annoying to get help. I myself hate making reports but this experience is something I have never seen in my life, none.

After saying service is disconneted - never heard or got confimrarion number etc ============== I will process you request right now. Virtual assistant said : One moment, please. I said : ok Virtual assistant said : I have successfully processed your request. Virtual assistant said : Your phone has been deactivated. I said : great Virtual assistant said : Is there anything else that I can assist you with? Virtual assistant said : It is my pleasure to assist you. Virtual assistant said : Is there anything else that I can assist you with? I said : will I get credit for my rest of the period - startting say tomorrow I said : when will I see it I said : are you there? I said : hello I said : are u there Sir? I said : this is not good as you seem like quite - you were not like this - so far!! I said : ?????? I said : looks like you dont want me to come back - ever! I said : ok - will ask my credit card company to recover - if thats only option!

Purchased a $500 iPhone online never received a email confirmation or order number called customers service to resolve issue they stated that could not provide me with ether kept giving me the run around and spoke to be like s*