SIMPLE MobileReviews of simplemobile.com

I called Simple mobile on 01/21/2023 to add a line to my current account that I have had for multiple years. When I called they mentioned switching from T-Mobile service to Verizon and because of that I would need a new SIM card. As soon as the rep sent the new SIM card my old SIM card was deactivated and now shows SOS, I can’t make/receive calls, I can’t send/receive texts, nor can I use my internet without being connected to WIFI. The call then disconnected and when I tried to call back they were closed! I called back the next day and was told my number was lost and placed back in the system, they assured me the issue would be escalated and my number would be restored within 24-48hrs. It has now been 3 days and I am still without service AFTER I paid my bill 01/18/2023. They have no knowledge or update regarding the escalation and supposedly has activated the SIM card I purchased from Walmart but I have to wait 6hrs for it to process. They were unable to provide me tracking information for the SIM that was shipped and I have yet to receive that. When you call my number it gives the not in service error message so I’m worried my number will be lost. Dealing with their customer service has been a migraine!! I have been having anxiety attacks for days , I am being refused a supervisor, my issue has not been resolved, & all of the reps are rude and have no knowledge of anything regarding why this issue even happened or how to resolve it. I would like to be accommodated fairly and appropriately. I would also like my services to work immediately!!

I have been with simple mobile on and off for a few years. Now I want to transfer my phone number to a different provider. I need account number to transfer my phone number, but simple mobile doesn't give it to me! They said it is IMEI number of my first phone!! When I sign with the service. I don't have this phone anymore! In my app under account number is different number, not my real account number. They force me to stay with them! Be very careful, this company is a fraud!

made a mistake to move from t-mobile to simple mobile it has been 6 days since port in still cant make or receive calls no txt either going in marygoround..if number is important to you do not go with simple mobile.

They added a new phone line to my account without my knowledge. So when I paid my bill, that payment went to the phone line they added on there. They wouldn’t attempt to fix their mistake. Tried making me pay my bill again to regain service. Was hung up on multiple times by customer service. Acted as if they couldn’t verify I was the owner of the phone even after they sent a verification code to my phone with me having to read the code back to them. I have been with simple mobile for years. If this is how they’d treat a loyal customer, there isn’t much incentive for new customers to come.

Porting out is made impossible by Simple Mobile. Have now tried 48 times to initiate port out of Simple mobile - next is complaint to FCC and BBB. Simple makes it like a game of "Who is on First". claim need Simple mobile "Account Number" to transfer out, but is it IMEI or SIM# ? answer is "Yes" - tried everything and nothings works. I believe reality is it is being blocked because transferring to a lower cost T-mobile MVMO that is better than Simple - really horrendous customer support at Simple Mobile.

On January 05th 2023. I moved to Simple mobile but realizing they are still under T Mobile and not verizon i've ported all of my family out since i don't believe in T Mobile work ethics and company policy, For the last 6 days i have been given a run around saying T mobile wont release my number because there is zip code error in there system despite verifying the correct zip code where At&t tries to contact them. Over 50 calls to simple mobile from us and AT&T port Department to resovle the issue and now Simple mobile claims they dont know when T Mobile will fix the error. First we were promised under 48 Hrs, Then another 1 day and now they say they cannot do anything as T Mobile holds our number and not responding to get it fixed. We are losing constant jobs and work because of this mess. Please help us to get resolved as every day for hours we are on the call with Simple and there seems no end to this issue since now The reps just hangs up on us and AT&T port efforts constantly after almost an hr on each call. below are the details. We requested the rep to transfer us over to supervisor which was denied and they said Supervisor is not taking calls at the moment. on 01/14/2023 another round of calls for about 3 hours. No resolution, ONLY this time employee from Simple Mobile admits that this is an issue ONLY on Simple Mobile side and will be fixed ASAP and they will give follow-up call. So far no calls/no email communications, nothing. Next step BBB / FCC complaint.

One is too much to rate this company and their representatives. I have been without service for over two weeks now after I have paid my monthly bill. They are telling me they can't find my number that I have been using with them for over 6 years. This is a number that I have been using for over 20 years now. FCC and BBB please come to my rescue and call this company to action. They don't care about the plight of their customer. I have lost a lot of work hours talking to their representatives without any resolution. I paid my bill before due date. Nobody has to go through what I have been going through with Simple mobile in America. The government needs to initiate an investigation and a class action suit against this company to fight for the consumers in America that are being deprived of their rights to enjoy what they paid for and a britches of f contract. I am not sending this review to o simple mobile because they are too inhumane and don't care about their customers. They treat people like fools. They are only interested about making their money. Beside the monthly bill that I have paid, I have spent $60 extra to purchase SIM cards to transfer my numbers back and forth from T-Mobile and Verizon. How can you change someone's phone number without their consent and approval.

This time I had the smoking gun. I was in a chat and demanded the $25 a month plan. I reviewed it and authorized it at $25.38 POOF 15 minutes later they billed me for more than $50 with an email that blocked return emails. I think they are in a pattern and practice of bumping each new account one level, and then playing the "oops" game. Any class action lawyers out there should take a good look at this. Their chatters are mediocre,but the worst of the lot are Hansel, Mery Joy and Aroldo. They get all snowflakey and gooey and allege that it "was not me who did the overcharge" Then they play the narcissists game of "feeling" and sorry "I'm sorry how you feel." They have no understanding of adults emotionally mature people Fairness Legality Whoever selects and trains them must be a real whizbang!